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I had a remodeling since 2019
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My house is doing the complete remodel, which is everything, including the roofing, window
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air conditioning, plumbing, blah, blah, blah. So when the project completed 2020, we moved back in November of 2020
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And everything runs through fine after my walkthrough. In 2021, I have an air conditioning problem in my downstairs
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I have a two-story house. So I have two air conditioning, one in downstairs, one upstairs
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And the downstairs air conditioning doesn't work. So I call my general contractor, say, only just one year, less than one year, only like
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a month. And he give me an air conditioning contractor, which is an air supply
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They install all the systems. And they do send the people coming in, and they told me compressor has a problem
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So they're using the four-star to make it work. And then next year, 2022, another year, the air conditioning doesn't work again
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So I called in. Without going through my general contractor, since I already know who will be responsible
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And they told me the motor doesn't spin. And they don't know
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They spent an hour and a half to check. Then they said they need to go back to do more study
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Week later, they come in and fix it. The first time, the four-star, they charged me $236
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I paid for it. At that time, I just, as long as I can get my problem done, I'm fine
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I didn't think about a warranty or anything. And the second time, they spent an hour and a half, they charged me $192
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I paid for it again. A week later, they sent me another bill, which is $592
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Then I started to question, what's wrong with the air conditioning? So then I started to call my general contractor and say, this is a new system
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Why always has a problem? And I say, they say the subcontractor changed the ownership
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So they treat me as a new customer. So then I started to find manufacturing
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I need to know what is the warranty. All this stuff I need to fix is necessary or is under warranty because I don't know
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what is the next. And I paid for the first and the second bill
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The third bill, I have question. I don't want to pay. And I have argument with them for five months
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They say, no, the warranty only one year, the labor only 30 days
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And I think I'm architect. And I never do a residential. I'm doing the commercial architecture
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So I just question this. What is the next? If something has a problem again, what should I do
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Very hard. Because number one, I looked at the website, they are not
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And they say due to the lack of people staff. So I need to fill all the information, which is I did so far
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I still not receiving anything. Nobody tell me in process or and also I registered my equipment
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I think it's through CPI. They say the COI is 10 years warranty
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COI is 10 years essential parts, 10 years something like that. But I don't know what that means essential
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Because of this true fix number one, first time they using the hard start
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And my general contractor send a third party to verify this. They said this is a new machine
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Why you have to using the hard start? You don't have to
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That means is system, the compressor has some problem. Why you have using hard start
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Normally it's the old machine to help them to do that. Because my compressor do not work at that time
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The second time is a motor do not spin. The inside my house, the basement, the motor do not spin
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And then the AC general subcontractor send the people, which is the air supply
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They send the people spend hour and a half. They cannot figure it out
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So they can't go back a week later. They say they have a solution
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They change the parts. And the bill, the second time that the checking, I paid for the third time, the invoice, they
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including the second time all the checking. So I think they double dipping on the invoice
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So that is my general contractor. No, my subcontractor problem. So I need a day and night, which is the manufacturing
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Just tell me what should I do? Do they need to verify their so-called dealer
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If they do something, do they do anything about it? Number one, my purpose is I try to talk to manufacturing and no response
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I talked to my AC mechanical subcontractor. I cannot go anywhere
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And even my general contractor try to help me to find a third party to verify the issue
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But I'm the person is the victim. I still pay for it
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I still worry what is the next, my machine breakdown, who I supposed to talk to
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Secondly, I need a day and night as a manufacturing to let me understand what is covered on the
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warranty, what is not covered. So I understand. So why the my, which they call the dealer, when they charging me, I fully understand
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that's reasonable. And car, we always know, but machine, regular people, well, no, people don't pay too much
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attention until it doesn't work. And then when they see the bill, they jump up to the roof. Right
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The car, you know, the brake or the seatbelt, the seatbelt is level, you have to work no
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matter what. Manufacture got to fix that. So the battery, the tire, that's normal wearing
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So when, so you don't need to go to anywhere. You know, when the battery die, you need to change your battery
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You have to pay for it. The tire where you wear out, even it's very essential parts, but still the owner's responsibility
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So those things is so clear, but air conditioning equipment really don't know
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I would say 99% regular person will know who should be responsible
