How to Call Customer Service and Get What You Want | Customer Service Tips from Rob Dwyer

How can consumers enhance their experience and protect themselves from rude and unprofessional service? What are the key factors to consider when examining a company? We’ve asked Rob Dwyer, the Director of Customer Engagement at Happitu to answer these questions and share his insights on customer engagement. 00:00 - Introduction 00:36 - Chat Vs phone customer service 02:19 - New technologies in support 04:59 - ChatGPT in customer service 06:42 - About company's policies 10:10 - Customer support manager guidelines 11:30 - Good and bad examples of customer service 12:52 - Customer service tips for consumers Podcast "Next in Queue": https://podcasts.apple.com/us/podcast/next-in-queue/id1586211868 Contact Rob Dwyer: https://www.linkedin.com/in/j-robert-dwyer/ Support PissedConsumer video interview project: https://www.pissedconsumer.com/donate.html 🔔 Subscribe to PissedConsumer social media accounts: Facebook: https://www.facebook.com/PissedConsumerCom/ Instagram: https://www.instagram.com/pissedconsumer/ Twitter: https://twitter.com/pissedconsumer