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In good faith, we purchased furniture at Ashley
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We bought two reclining chairs and a sleeper sofa. They were delivered to the house, actually separately
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But we had the chairs for a day. Still with the tags on, I sat on it, leaned back
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and got burned by a chemical reaction with my skin. Severely burned
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blistery, angry, weeping burn. I stepped away thinking it was maybe something else and then I
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sat back in the chair and it fired right back up again. So clearly it's the chemistry in the fabric
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of the chair. I reported it. They gave me phone numbers. I contacted whoever I could
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and no one has ever gotten back to me. I've had to see a couple of doctors
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but at this point, I want the furniture out of my house
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It is toxic. The internet speaks of it as toxic furniture and it degasses
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So it's not only contact, it's also in the atmosphere. So if I'm already sensitive on my skin
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I don't want to be breathing this either. So they should be actively trying to remedy this instead of put me off
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The more it's here, the more liable I am to be sick. I don't want that
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I just want the furniture gone. And so getting them to acknowledge that come and get the furniture and refund us our money and we be done We in good faith bought two reclining chairs and a sofa with some leather looking fabric
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and we had it in the house and I sat down for the first time leaned up against the back
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it's a recliner with my neck reclining you know in the reclining position
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and I suddenly started getting pain and burning of my skin. And I didn't think for a minute
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I thought it was something inside me that was doing something. And then I put my hand to my neck
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My neck was dripping serum. It had actually seared my skin and it was a burn
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And I had this clear fluid leaking out of the back of my neck
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I have photos. I sent them to Ashley. it was quite severe extremely painful and highly inflamed and so that was in an evening the next
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day I went to the store and I said tell me about this do you have you had this happen to anybody
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look at my neck and that they didn't flinch but they gave me a couple of phone numbers and a case
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number and told me to go take care of it. So I did, I, you know, I had, I went to the doctor
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I got treated, and I went to two doctors, actually, and I was burned. So I reported it to the store
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they gave me a regional number I called and left a message and was told they call me back They never called me back I called corporate No reply My son who an Internet guy went on Twitter and Facebook and tried to arouse them
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And I did get a little bit of a reply that I was to anticipate a phone call
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but no one ever got back to me. No one ever checked up on my situation
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And I waited and waited some more. And then I tried again
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So I've been doing little things. I mean, I went on Ashley legal today and left a statement
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I did get reach corporate today. And they had me send more pictures of my neck and the chairs
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The chairs, by the way, are so new. The labels are still on them. so what I'm looking for
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is them to just get them out of my house they're toxic
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the chairs and the sofa are the same faux leather fabric and we'd like our money back
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just get them out of my life I'm not going to sue them for my neck burn
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I'm not looking for that I just want them out of my life
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and so today I got sort of a reply but this has happened before
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It's Saturday, I've got emails at 7 in the morning from them and nothing ever
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followed up. So they've never followed up completely. I don't know what but it's
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unfair If you look at Ashley furniture toxic toxicity online there are there post after post after post of people getting sick from this And they do it willingly because no one stopping them So that another thing I think
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that should happen. It's kind of like cigarettes. Yeah, they know they kill people. They don't stop
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them from selling them. Well, the same is happening with this. People are getting sick, and I guess
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they manage financially to deal with it or their legal department or they put people off i don't
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know what they do but they certainly didn't solve the problem so i'm waiting that's where i stand
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my neck is healing i'm happy it's much better but i need to get this furniture out of here
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i can't i can't get them to pick it up so the yeah i think what's going to happen is they're
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going to send an inspector out who's going to look at the fabric, which looks normal. So I don't know what judgment call he could make with that. So I don't know what to say. As I said
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those labels are still on them. We dragged them out to the garage to get the couch. We can't do
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that with. So it's still in the house. So I'd like some resolution. I don't want to wait
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the chemistry, and it degases for weeks. And that's happening right now still in my house
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Apparently, I'm sensitive to it, so I need it gone. I mean, all they have to do is send a delivery truck
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pick it up, put it in their storage area. But they don't, I mean, they're even a little contrite
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You know, they sound kind and then do nothing. That's where I stand
