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In this video, I'm going to show you how
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you can troubleshoot your NBA app. So,
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if you have been facing any challenge
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with your NBA app, maybe your app can't
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open or it keeps on crashing, then let
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me show you how you can solve that
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problem for once and for all. If you
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find this video helpful, I kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. All right, let's get into it.
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Now, there are quite a number of steps
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you can take for you to be able to
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troubleshoot or to solve any problem
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related to your NBA app. In the first
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method, we're going to access the app
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information page for us to be able to
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solve the issue. To do that, go to your
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settings and then from your settings,
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scroll down until you find this option
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called apps. If you go ahead and tap on
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it, you'll see we have under apps
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various options and choose the option
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called manage apps. Now depending on
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your smartphone, this option might be
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different. For my case, I'm on a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. From the list,
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scroll down and find your app. And as
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you can see, my NBA app is here.
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Alternatively, you can just search for
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your app here and then go ahead and tap
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on it and you are on the app information
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page and this is where we shall do our
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first troubleshooting. However, if it is
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too complex to get to this page, let me
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show you a shortcut method. You can use
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to get here. For that, just go back and
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look for your app. And once you find
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your app, go ahead and long press on it.
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And you'll see this option called app
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info. If you tap on it, it will again
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take you to the app information page. At
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this point, we want to go ahead and
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clear the app data using this function.
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So, if I go to storage here, you can see
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we have quite a number of data and I'm
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interested in cache data. Now when we
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talk of cache data, we are talking of
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small files that your app normally
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stores whenever you use it to enhance
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user experience. But the problem the
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more these files accumulate they might
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start causing a problem on your app. So
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to solve this problem go ahead and
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delete all of them or clear all of them
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using this option clear data and then
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choose clear cache and okay. At this
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point go ahead and restart your
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smartphone and then open your app. At
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this point, everything should be okay
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and your app should be running. However,
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if it is not running, go ahead and use
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this option, clear all data, and then
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click on okay to clear all your app
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data. However, if this is not working
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still, you need to go ahead and look for
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any update if it is available on your
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Google Play Store or App Store. For my
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case, I'm on Android and therefore, I'll
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go ahead and look for any update on my
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Google Play Store. So, for that, I'll go
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to Play Store here and then search for
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my app and look for any update. Now, one
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of the reason why your app might be
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malfunctioning is because you've been
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using an outdated version of this app.
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Go ahead and update it to the latest
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version. And this now should have solved
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your problem. Go ahead and open it to
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start using. So, that's how you can
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solve any of these issues using any of
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those methods. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video is helpful, please like it and
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also subscribe. Thanks for watching and
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let's meet in the next video.
