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In this video, I'm going to show you how
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you can troubleshoot your Ferroman's
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app. So, if you are experiencing any
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problem with your app, maybe the app
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keeps on crashing or it can't open, then
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let me show you how you can fix this
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problem. If you find this video helpful,
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I'll kindly request you support me by
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liking the video and also by subscribing
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to my channel. All right, let's get into
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it. Now, there are quite a number of
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steps you can take for you to be able to
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troubleshoot this app. In the first
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method, we're going to access the app
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information page. To do that, just go to
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settings on your smartphone. And my
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settings is here. And then scroll down
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until you find the option called apps.
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Now, for this tutorial, I'm using a
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Redmi smartphone. However, this process
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should be more or less the same on any
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other Android smartphone. Now, under
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apps, look for this option called manage
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apps or any related word and then tap on
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it. And this will go ahead and list all
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the apps that you have on your
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smartphone. From the list, scroll down
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until you find your app. And my app is
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here. Alternatively, you can just search
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for your app using the search function
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here. Once you find it, now you can tap
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on it. And you'll be on the app
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information page. And this is where we
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shall do our first troubleshooting.
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However, if you get to this page, it's
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quite complex for you. Then let me show
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you a shortcut method you can use. For
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that, just go back and then look for
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your app. And once you find your app, go
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ahead and long press on it. And then
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you'll see app info. If you tap on it,
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it will again take you to the same app
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information page. Now at this point, we
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want to go ahead and clear the app data,
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especially cache data. So if I tap on
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storage here, you can see the data used
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on this app has been segmented. I'm
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interested in this cache data. Now when
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we talk of cache data, we talking of
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small files that are normally stored by
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your app. whenever you use it to enhance
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user experience. But now when these
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files accumulate, they might cause your
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app to malfunction. To solve this
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problem, go ahead and clear the cache
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data by typing on clear data here and
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then choose clear cache and then okay.
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And this will go ahead and wipe out all
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the cache data on that app. At this
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point, go ahead and restart your
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smartphone and then try opening it and
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it should have solved any problem with
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your app. However, if this didn't solve
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your problem, then come back again to
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this app info page and this time around
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go ahead and choose clear all data and
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okay and then try opening your app.
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However, if you still find any challenge
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with the app, then you might want to go
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ahead and try the third and the last
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method and that is look for this app
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through Google Play Store or App Store
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to find if there is any update. So I'll
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go ahead and look for the app through my
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Google Play Store here and then look for
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any update if it is available. Now one
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of the reason why your app might be
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malfunctioning is because you have been
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using an outdated version of this app
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that might contain bugs and it is
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insecure. So go ahead and update it and
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once you have updated it you will now
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have solved any problem that is related
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to your app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
