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How To Troubleshoot Crypto.com App | App Not Responding
May 23, 2025
How To Troubleshoot Crypto.com App. Is your Crypto.com app not working properly—crashing, freezing, or not loading? In this video, I’ll guide you through easy troubleshooting steps to fix common issues with the Crypto.com app. Get your crypto wallet and trading features running smoothly again in just a few minutes. 🛠️ Fix Crypto.com app issues like crashes, slow loading, or login problems 📱 Works on both Android and iPhone ⚙️ Step-by-step guide: clearing cache, checking updates, and more If you found this video helpful, don’t forget to like and subscribe for more crypto app support and tech how-tos! #CryptoCom #AppNotWorking #CryptoHelp #Troubleshooting #HowToFixApps #TechTips
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0:00
In this tutorial, I'm going to show you
0:02
how you can troubleshoot Crypto.com app
0:05
on your smartphone. So, if you have been
0:06
experiencing a lot of problems with your
0:08
Crypto.com app and you can't access it
0:11
or the app keeps on crashing, then let
0:14
me show you how you can solve this
0:15
problems for once and for all. Now, if
0:17
you find this video helpful, I'll kindly
0:19
request that you support me by liking
0:21
this video and also subscribe to this
0:24
channel to support me. Now, there are
0:25
quite a number of steps you can take to
0:27
make sure that you troubleshoot or fix
0:29
errors that are associated with your
0:31
Crypto.com app. Now, in the first
0:33
method, we'll need to access the info
0:35
page of this app and then clear cash. To
0:38
do that, there are two methods we can
0:40
use to access the info page of this app.
0:43
First, you can go to settings and tap on
0:46
it. Now, for the sake of this tutorial,
0:48
I'm going to use Redmi Note 10. However,
0:51
this process should be more or less the
0:52
same on any other Android smartphone.
0:55
Now, from settings, we need to access
0:56
the list of apps we have on our
0:58
smartphone. And to do this, I'll tap on
1:01
apps. And under it, we have this option
1:03
called manage apps. So, if you tap on it
1:06
now, this will go ahead and list all the
1:08
apps that you have on our smartphone.
1:10
Now, scroll down until you see your app.
1:13
And as you can see, mine is here. Now,
1:16
if you can't see it, just go above here
1:18
and then search for your app. So from
1:20
here I'll proceed and tap on crypto.com
1:22
app and you can see now I have accessed
1:25
the info page. Now if that process was
1:28
quite long let me show you the shortest
1:30
method you can use to access the app
1:32
info page. Now in this shortcut just go
1:34
ahead and identify your app and then
1:36
long press on it and you'll see we have
1:39
this option called app info. Now go
1:42
ahead and tap on app info and then this
1:45
will open the same page that we were and
1:48
now you can see the app info pages here.
1:50
Now one of the reason why your app is
1:52
malfunctioning is because of cache data
1:55
or accumulated data on your app. If I go
1:58
ahead and tap on storage you can see we
2:00
have a lot of cache data. Now cache data
2:03
are just small files that are normally
2:05
stored on your app as you use it. And
2:07
these files are normally stored to
2:09
enhance the performance or usability of
2:11
your app. However, the accumulation of
2:13
these files might cause your app to
2:15
malfunction or to stop working. So, you
2:17
need to go ahead and clear this data.
2:19
You can see we have quite a number of
2:21
it. And to clear it, just head down
2:23
here. And you see we have here the
2:24
option called clear data. If you tap on
2:27
it, now we have two options. Clear cache
2:30
and to clear all data. So, go ahead and
2:33
tap on clear cache. And this, if I go
2:35
ahead and tap on okay, the cache data
2:37
has been cleared. And now we have zero
2:40
cache data. From here, go ahead and
2:42
restart your smartphone and then try
2:44
opening the app. And at this point, it
2:46
should have solved your problem.
2:48
However, if your problem was not solved,
2:50
then you might need to proceed and tap
2:53
on clear all data. If you go ahead and
2:55
tap on clear all data like this, now
2:58
this will prompt you to go ahead and
3:00
clear all the data. However, you have to
3:02
note that this will permanently clear
3:04
even your login details and you'll have
3:06
to log into your account a fresh and any
3:09
other settings that you had saved will
3:11
be lost and therefore you'll have to log
3:13
in a fresh. So proceed and then tap on
3:16
okay. Now at this point go ahead and try
3:20
opening your app and it should now
3:22
function just as normal. However, if
3:25
this did not solve your problem, then
3:26
you might need to go ahead and look for
3:29
the last solution, which is going to
3:31
Google Play Store and then look for the
3:33
app. For this, I'll proceed and then go
3:36
to Google Play Store here and then we
3:39
shall look for our app. And here we have
3:42
our Crypto.com app. Tap on it and then
3:46
look for any option called update. One
3:49
of the reason why your app might be
3:50
malfunctioning is because you're using
3:52
an outdated version of the app. And all
3:55
you need to do is to go ahead and tap on
3:58
update. So for my case, I can't update
4:00
because I have the latest version of
4:02
this app. But for your case, if you have
4:04
a function or an option to update your
4:06
app, then proceed and update it to the
4:08
latest version. At this point now,
4:10
everything should be okay and this
4:12
should fix all the bugs or all the
4:14
problems that you have on your app. And
4:16
now it should start working fine. So
4:18
that's how you fix all the problems or
4:20
troubleshoot all the problems associated
4:23
with crypto.com app. If you have any
4:26
other question, kindly let me know in
4:27
the comment section. Otherwise, if this
4:29
video is helpful to you, kindly hit the
4:31
like button and subscribe to this
4:33
channel to support me. Thanks for
4:35
watching and let's meet in the next
4:36
video.
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