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well many people are still in the dark
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with time running out customers of
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Patelco Credit Union say it's been 9
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days since they lost access to their
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accounts the double and Base Credit
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Union was hit by a ransomware attack
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impacting nearly a half a million
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customers this morning a glimmer of hope
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as payments and some transactions were
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processed again here's NBC's emag Goos
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without access to their bank accounts
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Patelco customers tell me they're
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worried about how late payments May imp
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their credit scores some customers are
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considering removing their money out of
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their accounts as soon as they're able
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Rachel Richards in Livermore a single
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mom of two teenagers has already racked
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$175 in late fees since Patel's data
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breach shut down access to her funds I
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haven't been able to pay rent I haven't
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been able to fill up our cars I have no
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idea what my bank account balances she
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managed to withdraw the maximum amount
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of cash from her account last week but
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her reserves are starting to dry up and
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I know Pelco is is working hard and and
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they're trying to do the best that they
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can it's just very scary not knowing um
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we're supposed to travel again this
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weekend for a baseball tournament so I'm
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getting nervous on how I'm going to be
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able to pay for that meanwhile in South
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San Francisco the clock is ticking for
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this Patelco customer with wedding
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vendor deposits due in the next month
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they are time sensitive right so missing
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a a payment is not so much having a bad
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credit score but missing the reserve Al
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together there's also the added stress
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of not knowing how much of his personal
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data was stolen in the Cyber attack he's
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planning to withdraw all funds as soon
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as he's able to access his Patelco
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account there is no good reason uh to
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keep banking with them especially
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because they're not good stewards of the
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data that they hold not only the banking
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data but also the personal defi data the
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data breach is a big concern for this a
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clab based security guard who banks with
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Patelco how bad was the hack they have
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not been transparent his advice purchase
2:07
identity theft protection and keep an
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eye on your credit reports Emma gos NBC
