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this video I'll show you how you can
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troubleshoot your publicity AI app. So
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if you're having an issue with this app,
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maybe the app is too slow, it can't
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open, or it keeps on crashing, then let
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me show you how you can fix this. If you
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find this video helpful, I'll kindly
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request that you support me by liking
0:18
the video and also by subscribing to my
0:20
channel. All right, there are quite a
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number of steps you can use to be able
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to troubleshoot this app. In the first
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method, we are going to access the app
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information page. For that, go ahead and
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And then from settings, scroll down
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until you see the option called apps.
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Uh, for this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. From apps, look for
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the option called all apps or manage
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apps. And this will go ahead and list
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all the apps that you have on your
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smartphone. From the list, scroll down
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until you see your app. And as you can
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see, my app is here. Alternatively, you
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can just search for your app using the
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search option here. Now, when you go
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ahead and tap on your app, you can see
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we are on the app information page.
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However, if you can't get to this page,
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let me show you a shortcut method to get
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there. For that, just go to your app.
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And once you locate your app, go ahead
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and long press on it, and you'll see we
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have this popup with app info. Go ahead
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and tap on it. This will take you again
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to the same page here. From here we want
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to go ahead and clear the app data more
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especially cache data. So if I go ahead
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and open storage here you can see we
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have a lot of cache data on this app.
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Now one of the reason why your app is
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malfunctioning is because of
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accumulation of cache data. When we talk
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of cache data we are talking of small
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files that your app normally stores to
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enhance user experience. The problem is
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accumulation of these files might cause
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your app to malfunction. To solve this,
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go ahead and click on clear data here.
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And then choose the second option, clear
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cache and then okay. And that will wipe
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out all the cache data from here.
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Restart your smartphone and then open
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your app to see if everything is okay.
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At this point now, your app should be
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working fine. However, if you still have
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any challenge with the app, then you
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might want to go ahead and clear all
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data by coming on clear all data again
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on app info page. So for this case, go
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ahead and click on clear all data and
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this should have now solved your
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problem. However, should you still have
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maybe bugs that are still hindering the
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operation of this app, then you need to
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go ahead and look for any update for
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this app either through Google Play
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Store or App Store. So I'll go ahead and
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look for the app through Google Play
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Store and look for any option called
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update. So one of the reason why your
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app might be malfunctioning is because
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you have been using an outdated version
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of this app. to update it. Go ahead and
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click on update if it is available. And
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then this will download the latest
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version of your app. And once it has
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been downloaded, now you can proceed and
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open it. So by following any of these
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methods, you should be able to
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troubleshoot or solve any issue with
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your app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
