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If you have been trying to open your
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Azure app and it can't open or it keeps
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on crashing, then let me show you in
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this video how you can troubleshoot or
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fix any error on your app. If you find
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this video helpful, I'll kindly request
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that you support me by liking the video
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and also by subscribing to my channel.
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All right, there are quite a number of
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steps you can take for you to be able to
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troubleshoot your Azure app. In the
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first method, we are going to access the
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app information page for us to fix it.
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And on this just go to settings. Now for
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this tutorial I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. Under settings go
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ahead and choose apps. And then from
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here, choose this option called manage
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apps or any other related option. Now
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this will go ahead and list all the apps
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that you have on your smartphone. You
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can go ahead and choose your app. You
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can see as your app is here.
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Alternatively, you can just search for
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your app using the search function here.
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If I tap on my app, we are now on the
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app information page. However, if you
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can't get to this page, maybe it is too
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complex for you. Then, let me show you a
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shortcut method to get here. For that,
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just go back and then find your app. And
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once you find it, go ahead and long
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press on it and choose this option, app
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info. If you tap on it, it will again
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take you to the app information page.
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Now, at this point, we want to go ahead
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and clear the app cache. And we can use
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this clear data option here. However, if
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I go to storage here, you can see we
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have a lot of cache data on this app.
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And this is what we want to clear. Now,
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when you talk of cache data, we're
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talking of small files that your app
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normally stores to enhance user
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experience. The problem is the more
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these files accumulate, sometimes they
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might cause your app to malfunction. So
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to clear them, go down here to clear
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data and then choose the second option,
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clear cache, and then okay. And now the
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cache data has been cleared. Reset your
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smartphone and open your app to see if
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the problem has been fixed. Now if that
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didn't solve your problem, then come
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back again to this app info page. And
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this time around we going to clear the
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app data. So go ahead and again clear
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data. And this time around instead of
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choosing clear cache, choose the first
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option clear all data. Go ahead and
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clear it by tapping on okay. And this
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should have solved your problem.
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However, if you're still experiencing
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any challenge or the app still open,
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then go ahead and look for an update for
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this app. For that, you need to go ahead
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and look for either Google Play Store or
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App Store and then search for your app.
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I'm on Android and therefore I'll go to
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Google Play Store and then search for my
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app and see if you have an update
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available. Go ahead and update your app.
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And one of the reason why your app might
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be malfunctioning is because you've been
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using an outdated version of Azure app
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that might contain bugs or security
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issues. Once you update it to the latest
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version, now go ahead and open it to
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start using the latest version of Azio
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app. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
