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Salesforce Service Cloud Voice Transcription from Amazon Connect

Apr 18, 2023

infallibletechie.com

To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, "Start media streaming" element should be invoked and finally the "kvsConsumerTrigger" lambda function should be invoked. The kvsConsumerTrigger Lambda function invokes the kvsTranscriber Lambda Function. Blog Post: https://www.infallibletechie.com/2023/04/salesforce-service-cloud-voice-transcription-from-amazon-connect.html
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