Salesforce Chat Offline Contact Creation

By default, we can create case from Offline Support Form. So, in order to create Contact record, we can capture the Contact details by creating additional fields in Case object and a Flow can be used to check for existing Contact and create a new Contact if no matching Contact record is found. Blog Post: https://www.infallibletechie.com/2023/01/salesforce-chat-offline-contact-creation.html