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Route Salesforce Chats to BOT when agents are Offline

Feb 20, 2023

infallibletechie.com

We can route Salesforce Chats to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. Blog Post: https://www.infallibletechie.com/2023/02/route-salesforce-chats-to-bot-when-agents-are-offline.html
#Internet Software #Text & Instant Messaging