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as none of us want to waste our precious
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vacation time and money on anything but
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those cruise lines on top of their game
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I've been diving into the latest cruise
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reviews pulling over the thousands of
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comments and messages I get and I've
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been cruising on many Cruise Lines
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recently to see which are hot and which
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are not right now but based on all of
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that here are the lines I think you may
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need to think about carefully and why
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first off I found this a pretty Rocky
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storm at sea right now driving many
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passenger frustrations first of all many
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lines are cutting back they're charging
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for things that used to be included and
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at the same time increasing charges
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secondly ships are sailing Fuller than
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ever before in many regions because
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demand is high and it's stretching the
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crew and testing passengers patience
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because of all the lines and people
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thirdly cruise lines are obsessed with
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attracting new to cruise passengers
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including families they're making that
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really clear and then making their ships
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and everything they do more appealing to
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those so in some lines as you'll see
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when I discuss it existing Cruisers are
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seeing changes that don't really appeal
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I certainly am and fourthly almost all
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lines now have bigger ships post shut
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down both from selling of smaller ones
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and launching all the new ships which is
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changing experience on many established
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lines dramatically as you will see by
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the way if you're new here welcome board
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I'm Gary bembridge and I make it fun and
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easy to discover plan and enjoy
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incredible Cruise vacations here are the
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seven Cruise Lines that's right seven
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that I'm seeing or personally have a lot
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of grumbles about let me start with
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those in the mass Resort lines first the
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cruise line that gets lots of the
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grumbles is Costa Cruise lines of course
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many English speaking Travelers are not
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really actively looking at Costa Cruise
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Lines because you know it's an
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italian-centric line and so it's not on
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many people's Radars however because
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Carnival corporation which owns them
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they've moved two of their ships
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Venezia and ferenze to sell under the
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carnival name is kind of Carnival Fun
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Italian style Concepts out of the USA so
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many people are reassessing Costa and
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actually trying the original line
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on that main Costa line most
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English-speaking passengers found it a
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bit alien uh because once on board they
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found they're in the minority the lead
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language General activities
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announcements and so on is in Italian
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and also because most passengers are you
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know that they're meeting and mixing
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with are Italian it's becoming much more
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it also attends to attract families with
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younger kids the food is so so because
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it's a value line you know get really
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good fares there are many more smokers
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generally speaking and although its
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newer ships are modern up to date it
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really is a line that just doesn't seem
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to resonate with Travelers used to a
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much more American or British style of
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cruising and we're seeing that in the
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reviews which is why it has some of the
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lowest ratings of any cruise line of any
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grade because of you know most
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English-speaking Travelers finding it a
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little bit alien so one to be careful of
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the next switch is also rated really low
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right now for many of the same reasons
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is MSC Cruisers however MSC Cruisers are
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making a big push into many regions
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beyond the European base including the
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UK they have ships like Embassy virtuosa
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and in North America where they're
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selling out of Miami particularly with
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many of their big new glitzy Mega ships
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now many Travelers English-speaking
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Travelers certainly have tried MSC
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cruises because of their incredibly good
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value they have a policy where kids
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travel free which makes it extremely
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appealing to families but many once on
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board have not really liked the
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experience now MSC cruises gets
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criticism for a couple of reasons first
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of all they tend to be really packed
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partly driven by the kids traveling free
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rules so many cabins certainly in
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vacation time will have four or five
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you know so for example on my MSC
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virtuos the cruise earlier this year the
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sailing after me which was entering the
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school holidays had 6 000 people on
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versus a double occupancy of 4500 that I
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had which already was feeling crowded so
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that 1 500 additional passengers were
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all kids so this has then a knock-on
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effect leading to customer service
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tended to be pretty poor and off hand
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long lines for events long waiting times
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to get served with drinks at specialty
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restaurants and shows you know often
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booked out at all the popular times and
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even it could be quite you know hard to
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find places to sit in the evenings in
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the bars which is kind of a knock-on
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effect of being so busy
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now as a service and approaches more
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European too I think that's why we see
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many particularly North American guests
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find and criticize the service of being
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a little bit more aloof it's engaging
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less bubbly versus more U.S Centric
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lines there's a kind of a difference in
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philosophy there the food overall gets
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rated at best as okay I found it not
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particularly amazing it's okay
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particularly for the fair now they do
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have the yacht club which is their more
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premium ship within a ship with
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dedicated concierge a Lounge Bar a deck
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and a restaurant now this gets better
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ratings because it's probably the best
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value Suites in the category probably
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the ships themselves get good reviews
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for being very beautiful
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but you know and people aren't paying a
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lot of money so critics are perhaps not
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factoring in kind of the value for money
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so much which is why it gets rated much
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lower but it is a line overall the
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passengers rate lows so proceed with
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caution another Cruise Line I need to
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mention which is an AB to Juggernaut and
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the biggest cruise line in terms of
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number of passengers carried is Carnival
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a carnival is getting very mixed reviews
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at the moment and I did debate whether
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to include it in this list because I
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suspect there is a different reason for
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the poor reviews at this particular time
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now these are Big Fun ships they're
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boisterous they're Rowdy and they are
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for people who want to have a great
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party a buzzing atmosphere they have a
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really loyal following who absolutely
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adore all of that and so looking at the
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critics I felt that most of the poor
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reviews are from passengers that are
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probably going on the line but it's not
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best suited for them because a lot of
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the criticisms are around the ships
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being too busy too boisterous too rowdy
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you know the entertainment program not
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being what they're looking for the
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overall people though do like the value
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they're like the food they're like the
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service they love the new ships like the
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Mardi Gras so I have included Carnival
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in my list because I think it reminds
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all of us and including me that going on
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a cruise line that is right for us even
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if a line like Carnival is a cheaper
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option it's really essential to choose
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the right Cruise Line when picking our
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cruise and I think that's why we're
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seeing mixed reviews at the moment I was
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also surprised to see Norwegian Cruise
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Line which generally has really good
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reviews getting fewer good reviews at
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the moment now this seems I think to be
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mostly focused on three issues that are
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really annoying passengers right now
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first they have made some very public
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Cuts in service like moving to once a
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day cabin service and cutting the
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numbers of cab institutes all at the
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same time while increasing gratuities
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they've also started to cut back on some
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of the Production shows that they are
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known and loved for so they've cut
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they've actually cut seven of the big
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well-known kind of brand Broadway shows
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on nine of the ships including shows
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like six Footloose kinky so something
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they were really known and loved for
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secondly they seem to be getting more
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criticism for nickel and diming than
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ever before but Norwegian though has
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always been a line that has charged for
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the many choices they give you lots of
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choices and everything you kind of have
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an extra charge so that reaction could
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be you know more a reaction to some of
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the public cutbacks so people are just
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noticing it and focusing in on on that
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whole thing much more
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the third reason I think particularly
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with the introduction of new ship's
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Prima and Viva I'm seeing lots of
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critics complain about the amount of
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space taken up by the Haven which is
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their premium suite only area you know
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restaurant pool deck lounge and so on
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only for people in The Haven and this
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means it closes increasingly larger
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parts of these ships to regular guests
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so there's much more criticism of
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Norwegian at the moment which which may
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even out as some of these changes kind
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of bed in but bear in mind very mixed
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reviews on Norwegian at the moment
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Cruise Line closer to my home that's
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getting a very poor wrap these days is p
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and O cruises I must admit this is a
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line I find knock rates generally
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speaking at the moment now I think a lot
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of the criticism and poor ratings
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including mine though is partly because
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this is a cruise line that's actively
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changing from being a very traditional
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Cruise Line focused on couples over 50
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with very formal nights very classic
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daily program and they're revolving into
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a mega ship with more family kind of
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Cruise Line approach it's really
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shifting its focus into attracting
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families it's also you know much more
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confusing as a line it's much less
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consistent which I think is fueling
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these very mixed and poor reviews it's
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got a wide range of ships ranging from
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these very large modern Iona arvia which
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is the same ship as the same ships as
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Carnival Mardi Gras to much smaller
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ships like Aurora and Arcadia which are
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you know smaller adult only ships it has
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very different entertainment very
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different venues very different daily
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program so I think looking at it a big
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part of the complaint is people who used
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to love piano for what it was you know
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couples very classic lots of dressing up
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they're not enjoying it because it's
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becoming something very different now
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first time Cruisers and families like in
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fact my own sister-in-law who went on
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the first time cruising on piano was way
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more enthusiastic about it so again if
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you're considering Pinot check if the
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evolving line and piano is right for you
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which brings me to another well-known
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line that seems to be suffering from the
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same issues Princess Cruises is a line
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that I personally have not been that
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positive about in the last couple of
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years because I think it's lost a lot of
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momentum particularly in relation to the
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food which is I think not really up to
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speed and again looking at the reviews
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we see that however they are definitely
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making changes they've introduced the
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new culinary Council led by Rudy
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soderman who reinvigorated with great
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success Holland America food over the
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last couple of years now princess is
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getting very very mixed reviews for two
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other reasons though first of all
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they've taken many things that were
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included in the base fair to now paid
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for in their princess plus add-ons and
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this can cost from 75.50 pounds a day
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and upwards so things like the amazing
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previously included pizzas you now have
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to pay for unless you buy the princess
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plus other things like you know certain
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desserts ordering drinks and snacks
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where you base sitting and so on you now
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have to pay for all of that with an
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the second reason they're getting poor
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reviews is I think probably the same
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issue as piano cruises they're going
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down a similar path they're launching
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way bigger ships like Sky princess
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Discovery princess and these have 3600
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or more passengers they're getting rid
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or got rid of many of their smaller
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ships during the pandemic so again it's
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a very different experience and with
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that they are focusing on attracting
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more families more new to Crews so for
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the traditional princess traveler these
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are really big changes which is why I
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think we've seen some of those more
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negative reviews because it's evolving
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from what people knew and loved however
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if you look at the reviews from
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multi-generational Travelers and
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families we are seeing a much more
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positive situation so again something to
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consider if you're thinking of Princess
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which of those camps do you fall in one
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of the cruise lines that I do have to
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put in here as it is getting very mixed
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to poor reviews now but I think we'll
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improve is Azamara ASMR result during
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the cruise shut down by Royal Caribbean
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and its new owners clearly struggled uh
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you know quite a bit when it first came
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back up and and running again
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I went on Asmara not long after cruising
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we started up with the new owners and it
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was very under par versus what it used
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to be it was not really performing as it
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was there were cutbacks food was okay so
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it was very mixed then they have had
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many issues with their I.T as they
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shifted onto their own systems with lots
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of things going wrong from that you know
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you know if you booked excursions and
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other add-ons it wasn't showing up on
12:55
board and so on lots of kind of errors
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were kind of thrown up so it was a
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little bit chaotic however although it's
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got a lot of negative reviews it does I
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think seem to be on the Chain so I'm
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seeing more and more kind of positive
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reviews so it's definitely one to keep
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watching because it could be that
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they're finding their feet but certainly
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at the moment it's very mixed those are
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the ones not doing so well if you'd like
13:17
to know which lines are sailing high and
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getting really strong reviews then draw
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me over in this video where I start with
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a line that has beaten all the
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doomsayers to be among the best right
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now much so many people surprised
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including my see you over there