Top 10 Commonly Confused Words in Social Work and Community Services

Top 10 Commonly Confused Words in Social Work and Community Services 1. Client vs. Customer While both terms refer to individuals receiving a service, 'client' is commonly used in social work, emphasizing the professional relationship. 'Customer' is more business-oriented. So, when discussing your work, 'client' is the appropriate term. 2. Empathy vs. Sympathy These words often intertwine, but they have distinct meanings. 'Empathy' is understanding and sharing someone's feelings, while 'sympathy' is acknowledging and showing concern. In social work, empathy is vital, as it fosters a deeper connection with clients. 3. Confidentiality vs. Privacy In the context of social work, 'confidentiality' refers to the legal and ethical duty to protect client information. 'Privacy' is a broader term, encompassing personal boundaries. Remember, maintaining confidentiality is a cornerstone of trust in this profession. 4. Advocacy vs. Activism Both terms involve supporting a cause, but they differ in approach. 'Advocacy' is about representing and speaking on behalf of others, while 'activism' often involves direct action and public demonstrations. Social workers often engage in advocacy to address systemic issues. 5. Assessment vs. Evaluation