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In this video, I'm going to show you how
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you can troubleshoot what bad app. If
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you're experiencing any challenge from
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your app, maybe the app is too slow or
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it keeps on crashing or it can't open,
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then let me show you how you can fix
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this. If you'll find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to this channel. Now, in the
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first method, you need to go ahead and
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access the app info page. To get
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started, go to settings and from
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settings, look for this option called
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apps. Under apps, go to manage apps or
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all apps. And this will list all the
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apps you have on your smartphone. From
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the list, look for your app. And as you
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can see, our app is here. You can also
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search for your app using the search
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bar. Once you have found it, go ahead
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and tap on it. And we are on the app
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info page. However, if you can't access
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this app info page, then let me show you
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a shortcut method to get here. For that,
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go back and then look for your app, then
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long press on it. And if you tap on app
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info, it will take you to the same app
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info page. At this point, we want to go
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ahead and clear the app data, more
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especially cache data. So, if I go to
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storage here, you can see a breakdown of
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data on this app. Of important is this
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cache data. When you talk of cache data,
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these are just small files that your app
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normally collects and stores whenever
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you use this app to enhance user
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experience. The problem is accumulation
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of these files might cause your app to
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malfunction. To solve this, go ahead and
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tap on clear data here. Then clear cache
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and okay. Then restart your smartphone
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and launch your app to see if the
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problem has been fixed. In most cases,
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this should be able to fix your problem.
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However, if that didn't solve your
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problem, then come back to app info and
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this time around again go to clear data
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and choose clear all data and okay. So
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at this point you'll need to log in a
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fresh on your app and once you have
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logged in this should have solved your
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problem. However should you still
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experience any challenge from this app
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you need to go ahead and look for any
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update for this app either through
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Google Play Store or App Store. So I'm
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on Android and therefore I'll go ahead
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and tap on Play Store and search for the
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app. Then look for any update here. One
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of the reason why your app might be
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malfunctioning is because you are using
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an outdated version of this app that
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might contain bugs or security issues.
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To update it, go ahead and tap on update
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if it is available. For my case, I have
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an upto-ate app. Then this will go ahead
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and update the app to the latest version
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and then you can proceed and open it.
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However, if this didn't solve your
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problem, maybe it means your app
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contains some bugs. You need to go ahead
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and install your app altogether. And
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once it has been uninstalled, go ahead
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and install it a fresh. So by using any
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of these methods, you should be able to
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fix any problem related to your app. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, thanks for watching and let's
