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In this video, I'm going to show you how
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you can troubleshoot TGO app. So, if you
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are experiencing any challenge with this
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TGO live chat app, maybe the app can't
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open or it is too slow or it keeps on
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crashing, then let me show you how you
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can fix this. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to this channel. All
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right. So to do this first you need to
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go ahead and access the app info page
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and you can simply do this by going to
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settings and from settings look for
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apps. Now under apps look for this
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option called manage apps or all apps
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and this will list all the apps you have
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on your smartphone. From the list scroll
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down until you find your app and as you
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can see here is my app. You can also
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just search for your app on this search
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bar. So once you find it go ahead and
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tap on it and you'll be on the app info
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page. However, if you can't access this
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app info page, then let me show you a
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shortcut method to get here. For that,
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just go back and look for your app. And
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once you found it, just long press on
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it. And then you'll see app info. If you
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tap on it, it will take you to the same
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app info page. Now, at this point, we
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want to go ahead and clear the app data,
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especially the cache data. So, if I go
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to storage here, you can see a breakdown
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of data used by this app. Of important
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is this cache files or cache data. When
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you talk of cache data, these are just
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small files that your app normally
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collects and stores whenever you use it
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to enhance user experience. But the
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problem is accumulation of these files
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might cause your app to malfunction. So
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to solve this problem, you need to go
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ahead and tap on clear data here and
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then tap on clear cash and then okay.
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And you can see cache data has been
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cleared. Restart your smartphone and
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then open your app to see if this
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problem has been solved. In most cases,
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this should be able to solve your
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problem. However, should you still
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experience any challenge, then come back
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to this app info and this time around,
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go ahead and tap on clear all data and
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then okay. Log in now to see if
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everything is okay. However, should you
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still experience any challenge, then
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head to the third method and that is to
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look for this app through Google Play
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Store or App Store and find out if we
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have an update. For my case, I'm on
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Android and therefore I'll go ahead and
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tap on Play Store. Then search for this
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app and you can see it is here. Then
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find out if you have an update. Go ahead
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and update it to the latest version. By
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updating your app, you'll be able to fix
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any bugs that might be associated with
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the older version of this app. Once
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you're done, now you can open it to
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start using it. However, should you
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still have any challenge, then you might
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want to uninstall it and install this
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app a fresh to fix any issue. So, by
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using any of these four methods, you
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should be able to troubleshoot your app.
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If you have any other question, kindly
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let me know in the comment section.
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Otherwise, thanks for watching and let's
