0:00
all right so we're diving into rework
0:01
today I feel like everyone who is
0:04
interested in shaking things up in
0:06
business has had this book recommended
0:08
to them at some point yeah definitely a
0:09
popular one um and for good reason seems
0:13
like almost every traditional business
0:15
idea gets thrown out the window in this
0:17
one right like ditching the whole
0:19
fundraising thing and even questioning
0:21
the need for a super detailed business
0:23
plan you're not wrong Jason Fred and
0:26
David H Meer Hansen definitely don't
0:28
follow the usual path with their ideas I
0:31
guess you could say they poke at pretty
0:32
much all the secret cows in business
0:34
before we get into the specifics I'm
0:36
kind of curious what's like the biggest
0:38
business myth that you are ready to
0:40
rework H that's a good question to start
0:43
with um I think a big one for many is
0:46
this idea that you absolutely need a ton
0:48
of money a huge amount of capital to
0:49
even get started oh yeah for sure and
0:51
rework really pushes back against that
0:53
right totally right off the bat in the
0:54
first section go they lay out this idea
0:57
of actually embracing limitation
0:59
embracing limit is interesting yeah
1:02
their argument is that starting small
1:05
even bootstrapping can force you to be
1:07
more resourceful and creative because
1:09
you just don't have those big resources
1:11
to fall back on so it's like that old
1:13
saying necessity is the mother of
1:15
invention constraints actually can breed
1:19
Innovation exactly they even go as far
1:21
as comparing it to Shakespeare sonnets
1:24
all those strict rules in a sonnet you
1:26
know the 14 lines the specific rhyme
1:28
scheme all that it didn't stifle his
1:31
creativity at all in fact it forced him
1:33
to get really creative with his language
1:34
and honestly some of his most powerful
1:36
work came out of having to work within
1:38
those limitations so instead of just
1:40
seeing limitations as like roadblocks
1:42
rework is saying that we should try to
1:44
view them as opportunities to come up
1:45
with new ideas yeah think of it like a
1:46
springboard you know limitations can
1:49
actually launch you forward they use
1:50
that example of James Dyson too right
1:52
like he was super frustrated with vacuum
1:54
cleaners clogging all the time so he
1:56
just went ahead and invented the bagless
1:57
vacuum yep scratched his own itch as
2:00
and in the process he solved a problem
2:02
that millions of people had I think
2:04
that's key right it's not just about
2:06
scratching your own itch but finding
2:08
that sweet spot where your passion
2:09
overlaps with a need that lots of other
2:11
people have definitely and you know
2:14
nothing thing they push back on is this
2:15
idea that you have to wait for the
2:17
perfect time to get started oh my gosh
2:20
the I don't have enough time I don't
2:21
have enough resources I need to do more
2:23
research all those excuses yep but
2:26
rework would say no time is no excuse
2:30
they'd even go as far as to suggest
2:33
maybe cut back on things like TV or
2:35
other leisure activities to make time
2:38
for your goals that's where discipline
2:40
comes in I guess it's about making
2:41
conscious choices with your time and
2:43
focusing on what really matters yeah I
2:45
think a lot of times though it's not
2:47
just about the time it's about feeling
2:48
overwhelmed and LW like where do I even
2:50
begin with all of this okay yeah I've
2:53
definitely felt that so that's where
2:54
their idea of focusing on the epicenter
2:56
comes in what is the epicenter exactly
2:58
okay imagine a hot dog stand what's the
3:00
absolute most important thing there well
3:03
the hot dog obviously exactly the hot
3:05
dog is their epicenter that's their core
3:07
product everything else basically
3:10
revolves around that hot dog and they
3:12
say this can apply to any business you
3:14
need to figure out that one essential
3:17
element the core offering that defines
3:19
your whole business so it's like finding
3:21
your North Star that one guiding
3:23
principle that keeps you on track yeah
3:25
prevents you from getting pulled in a
3:26
million different directions and once
3:28
You' figured out what that epicenter is
3:31
rework has another somewhat radical
3:34
piece of advice they say ignore the
3:36
details early on Perfection comes later
3:39
wait really isn't paying attention to
3:41
detail important especially in business
3:43
it definitely is but their argument is
3:46
that getting too caught up in all the
3:48
tiny details early on can actually slow
3:51
you down so it's more about getting a
3:53
solid base and then iterating from there
3:55
yeah refining and perfecting as you go
3:57
along because a lot of the time you
3:58
don't really know what needs tweaking
4:00
until you actually have something to
4:01
work with that's the rework Philosophy
4:03
for sure action over endless planning
4:05
they have that great line too launch now
4:07
perfect later exactly no more waiting
4:10
for the perfect moment or the perfect
4:12
product what about quality though most
4:13
people want to make sure what they're
4:15
putting out there is really good
4:17
topnotch they would argue that waiting
4:19
for Perfection can sometimes lead to you
4:21
know never actually launching anything
4:23
it's kind of like analysis paralysis you
4:25
get so stuck in the planning phase that
4:27
you never actually do anything they use
4:29
that analogy of Tiger Woods using really
4:31
cheap golf clubs would he suddenly be
4:33
less talented just because the equipment
4:35
isn't perfect right right so it's more
4:37
about focusing on the value you're
4:39
providing instead of getting stuck on
4:41
having every little thing polished up
4:42
from the start exactly and this leads to
4:45
another key Concept in this section the
4:47
idea of being a curator a curator like
4:50
in a museum exactly think about what a
4:53
curator does they very carefully choose
4:56
and arrange items to tell a story to
4:59
create a certain experience for visitors
5:02
rework says that businesses should do
5:04
the same thing be really intentional
5:05
about simplifying streamlining and
5:07
focusing on the Essential Elements
5:09
that's like cutting out all the Clutter
5:11
exactly both in your actual product your
5:13
service and even in the way you operate
5:15
your business and this mentality extends
5:18
to how they approach failing Ventures
5:21
too instead of just throwing more and
5:23
more resources at a problem they suggest
5:26
trimming things down to the bare minimum
5:28
and really focus focusing on what's
5:30
actually working so like instead of
5:31
adding more and more sometimes you need
5:33
to step back and take some things away
5:35
precisely kind of like pruning a plant
5:37
you got to cut back the dead weight to
5:39
allow the healthy parts to flourish so
5:40
we've talked about make a difference no
5:43
time is no excuse you need less than you
5:45
think and start a business not a startup
5:49
that's a lot to unpack in just the first
5:51
section of the book we're just getting
5:53
started there's so much more to cover in
5:54
rework and I think the next section
5:56
progress might just challenge a few
5:58
assumptions about how we think about
5:59
moving forward in business okay I'm
6:01
ready for it all right so let's dig into
6:02
progress this section is all about well
6:04
moving forward but in a way that fits
6:06
with the whole rework mindset okay makes
6:09
sense one of the fun things they tackle
6:10
is this idea of competition competition
6:13
oh interesting I feel like you always
6:14
hear about needing to beat the
6:16
competition stay under the curve all of
6:18
that right and they actually tell us to
6:21
get this stop obsessing over the
6:23
competition whoa okay that's kind of
6:25
radical I mean especially in the
6:27
business World Everyone is always
6:28
talking about market share and like
6:31
getting that Competitive Edge you're not
6:33
wrong but their argument is that
6:36
constantly looking over your shoulder at
6:38
what other people are doing can actually
6:40
stifle your own creativity you start
6:42
comparing yourself to others and maybe
6:44
end up just copying what's already out
6:46
there exactly like trying to trace a
6:49
masterpiece you might be able to get the
6:51
surface details but you're missing all
6:52
the depth and the real Artistry
6:54
underneath so it's more about focusing
6:56
on what you're bringing to the table
6:57
your unique perspective and vision
7:00
exactly they use this great phrase pour
7:02
yourself into your work it's about
7:04
really putting your own spin on things
7:06
your passion your creativity all that
7:08
that's what sets you apart from everyone
7:09
else because I mean what's the point of
7:11
building a business if it's just a
7:13
copycat version of something that
7:14
already exists right and they also
7:17
challenged this assumption that
7:20
businesses need to constantly be
7:22
one-upping their Rivals to succeed it's
7:25
like with software updates how every new
7:27
version needs to have a million new
7:29
features even if it makes the product
7:31
more complicated to use exactly but
7:33
rework would say sometimes less is more
7:37
simpler more streamlined products often
7:40
actually win out in the end like how
7:42
simple bicycles are making a comeback
7:44
yeah people are moving away from those
7:46
super high-tech bikes with all the gears
7:47
and features and going back to the
7:49
basics it's a good reminder that a lot
7:51
of times people just want something
7:53
that's easy to use and understand okay
7:56
Switching gears a little bit let's jump
7:57
into the evolution section sounds good
8:00
this section is about how to navigate a
8:01
business world that's always changing
8:03
and how to adapt when things are
8:05
shifting that feels especially relevant
8:07
now everything moves so fast you're not
8:09
wrong and one of the first things they
8:10
say is learn to say no ooh that's a
8:13
tough one especially when you're just
8:15
starting out and want to say yes to
8:17
every opportunity it can be hard but
8:20
they make a really good case for the
8:21
power of saying no so you can focus on
8:24
what's really important exactly they use
8:26
the example of ING Direct bank which was
8:29
super Successful by really simplifying
8:32
what they offered and saying no to
8:34
complex stuff it's like by saying no to
8:36
some things you're actually saying yes
8:38
to what matters most totally and along
8:40
similar lines they say to let your
8:43
customers outgrow you wait what isn't
8:45
the goal to keep your customers happy so
8:47
they stick around it is but what they're
8:49
getting at is you don't want to become
8:51
too reliant on any one customer because
8:53
their needs might change right and if
8:55
you only focus on pleasing one specific
8:57
customer you might end up making making
8:59
your product or service less appealing
9:01
to a wider audience so it's about
9:03
finding that balance between taking care
9:05
of your current customers but also
9:07
staying open to new possibilities and
9:09
evolving with the market precisely it's
9:12
about not getting complacent and being
9:14
willing to adapt even if it means some
9:17
customers eventually move on to
9:18
something else that fits their needs
9:20
better that can be a tough one to
9:22
swallow especially if you've really
9:24
poured your heart into building
9:25
something it's about having that
9:27
long-term Vision you know the business
9:29
landscape is always changing and what
9:31
worked yesterday might not work tomorrow
9:34
you got to be willing to roll with the
9:35
punches exactly and then on a slightly
9:38
different note they talk about this
9:40
balance between enthusiasm and priority
9:44
oh this is a good one I tend to get
9:46
really excited about new ideas but I
9:48
often struggle with figuring out which
9:49
ones to actually focus on you're
9:51
definitely not alone yeah rework warns
9:53
against letting initial excitement about
9:55
an idea totally Cloud your judgment okay
9:57
so how do you tell which idea are
9:59
actually worth pursuing and which ones
10:01
are just like fleeting bursts of
10:02
inspiration they suggest writing those
10:04
ideas down but letting them simmer for a
10:06
bit before jumping in give yourself some
10:08
space from the initial excitement right
10:10
come back to them later with a fresh
10:12
perspective and then they also talk
10:13
about at home good products yeah have
10:16
you heard that phrase before not really
10:18
what does that mean it's basically
10:20
products that you know might not have
10:21
super flashy packaging or the biggest
10:23
marketing campaign but once you get them
10:25
home they just deliver they're not
10:26
trying to wow you with all the bells and
10:28
whistles they just get the job done
10:30
exactly they win you over with their
10:32
actual substance not just surface appeal
10:35
and you know this ties back to their
10:37
overall idea of keeping things simple
10:39
and focusing on the core value you're
10:41
providing letting the actual results
10:43
speak for themselves right so are you
10:45
ready to jump into the world of
10:47
promotion let's do it this should be
10:54
promotion this is where I'm expecting
10:56
some real unconventional wisdom because
10:58
rework definitely doesn't seem like a
11:00
book that follows the typical marketing
11:02
Playbook you're definitely right about
11:04
that and they start off this section
11:06
with a suggestion that might seem kind
11:09
counterintuitive Embrace obscurity
11:12
Embrace obscurity but isn't the whole
11:14
point of promotion to like get as much
11:17
visibility as possible that's a
11:19
traditional thinking yeah but rework
11:22
suggests that there's a real benefit to
11:24
you know flying under the radar a little
11:26
bit at least at first so it's like
11:28
having that space to f figure things out
11:30
before you have all eyes on you exactly
11:32
it's like having a dress rehearsal
11:34
before the big opening night you can
11:35
test things out get feedback from a
11:37
smaller group and tweak things as you go
11:40
without the fear of a total flop I can
11:42
see that yeah when you're first starting
11:45
out it's probably more important to
11:46
focus on perfecting your product and
11:48
less on trying to be everywhere all at
11:50
once right and then when you're ready to
11:53
connect with a wider audience rework
11:56
suggests shifting your focus from
11:59
to building an audience that's an
12:01
interesting distinction what's the
12:02
difference between a customer and an
12:03
audience in this context so a customer
12:06
is someone who you know they make a
12:07
purchase and that might be it but an
12:09
audience is more like a group of people
12:11
who are really interested in what you do
12:13
they're invested in your journey they're
12:15
following along so you want people to
12:17
connect with your brand on a deeper
12:18
level exactly and they say you can do
12:21
that by sharing your knowledge your
12:23
insights your expertise whether it's
12:24
through writing speaking videos whatever
12:27
works for you it's all about providing
12:29
adding value building trust and turning
12:31
those customers into you know real fans
12:34
so it's about becoming a thought leader
12:36
in your space exactly and they have this
12:38
um well it's a bit of an edgy analogy
12:42
for this approach they call it the drug
12:44
dealer model the truck dealer model okay
12:46
I'm a little scared but also curious
12:48
what exactly does that mean don't worry
12:49
they're not actually advocating for any
12:51
illegal activities it's a metaphor
12:54
basically they're saying give away some
12:55
valuable content or free samples upfront
12:58
to entice people to come back for more
13:00
so it's like those free samples at the
13:02
grocery store exactly you try a little
13:03
bit you like it and now you're more
13:05
likely to buy the whole thing you're
13:07
hooked it's about showing people what
13:09
you've got and they also talk about how
13:11
there's no such thing as an overnight
13:12
success that's so true it's easy to look
13:15
at a business that's doing really well
13:18
and assume they just you know popped up
13:20
out of nowhere but in reality there's
13:22
almost always years of hard work behind
13:24
that yeah it's like that saying the
13:26
overnight success that took 10 years to
13:29
exactly so while it's great to have big
13:32
dreams and goals it's also important to
13:34
be realistic about the journey you know
13:37
and be prepared for the Long Haul okay
13:40
let's talk about hiring because I think
13:41
this is something a lot of businesses
13:42
struggle with especially as they start
13:44
to grow yeah for sure and rework has
13:47
some again kind of unexpected advice
13:49
here they say to do the work yourself
13:52
first really I always thought the goal
13:55
was to delegate and free yourself up to
13:57
focus on bigger pictures stuff there's
13:59
definitely a time for that but they're
14:01
saying that when it comes to hiring
14:03
having firsthand experience of the roles
14:05
you're hiring for is super valuable
14:07
because then you really understand what
14:09
the job entails exactly you'll be able
14:11
to write a better job description ask
14:12
more insightful interview questions and
14:15
just overall make better hiring
14:17
decisions so it's about having actually
14:19
walk the walk before you try to find
14:21
someone else to do it and they also say
14:23
to only hire when you absolutely have to
14:26
like when the workload is truly too much
14:27
to handle it's about growing sustainably
14:30
right don't scale up too quickly and
14:32
this next piece of advice I love this
14:34
hire slowly yeah I think it's easy to
14:37
feel pressure to fill positions quickly
14:40
but taking your time is usually better
14:42
in the long run rework Compares Hing too
14:45
quickly to being at a party surrounded
14:47
by strangers oh I get that it can lead
14:49
to a lack of connection miscommunication
14:51
and just an overall feeling of like
14:54
uneasiness it's much better to build a
14:57
team slowly and carefully finding people
14:59
who are not only good at what they do
15:01
but who also fit the culture and share
15:03
the company values so taking the time to
15:05
find the right people is key and then
15:08
you know in true rework style they
15:10
challenge this traditional idea of
15:12
relying on resumés and formal
15:13
credentials so instead of looking at
15:15
where someone went to school or what
15:17
their last job title was it's more about
15:18
what they've actually done exactly focus
15:21
on skills and experience not just pieces
15:23
of paper look for evidence of what
15:25
they've actually accomplished in the
15:27
real world and they talk about how
15:29
important it is to hire great writers
15:31
Clear communication is so important in
15:33
any business and strong writing skills
15:36
are essential for pretty much everything
15:38
from marketing materials to internal
15:41
documents and when it comes to hiring
15:42
managers they say to look for people who
15:45
Empower their teams yeah find leaders
15:47
who Inspire motivate and create an
15:50
environment where people can do their
15:51
best work and they also suggest looking
15:53
Beyond geographical limitations right
15:56
right with all the technology we have
15:57
today you can work with talented people
15:59
from all over the world Okay so we've
16:01
got promotion and hiring covered what's
16:04
next let's talk damage control every
16:07
business is going to run into challenges
16:08
and setbacks so it's important to have a
16:10
plan for dealing with those tough
16:12
situations damage control not the most
16:15
fun topic but definitely a necessary one
16:17
for sure and the first thing rework says
16:19
is own your mistakes don't hide bad news
16:22
it's kind of counterintuitive right our
16:25
natural instinct is to try to downplay
16:27
or cover up mistakes to totally but they
16:30
argue that being open and honest is
16:32
actually the best approach especially
16:34
when things go wrong it's about
16:36
maintaining trust exactly they talk
16:38
about the Exxon Valdez oil spill where
16:40
the company tried to downplay the
16:42
situation and it just made everything so
16:44
much worse it's almost always better to
16:46
be upfront about problems and they also
16:49
emphasize how important speed is so
16:51
respond quickly to customer issues
16:54
exactly a fast response can often
16:56
prevent things from escalating it shows
16:59
that you care and that you're taking the
17:00
issue seriously and they also encourage
17:02
leaders to get directly involved yeah
17:04
get on the front lines talk to your
17:06
customers directly they use the analogy
17:09
of chefs and waiters interacting with
17:11
diners to show how valuable that direct
17:14
feedback loop is it's about getting out
17:16
of the office and talking to the people
17:17
who are actually using your product or
17:19
service exactly all right last stop on
17:21
our rework Journey let's talk about
17:24
culture this is where it all comes
17:26
together you know the values the beliefs
17:28
the environment Vibe of the whole
17:29
company exactly and rework stresses how
17:33
important it is to create a positive and
17:35
supportive work environment they talk
17:37
about building trust and giving people
17:39
the freedom to do their best work yeah
17:41
cultivate trust freedom and
17:43
responsibility it's about treating
17:45
people like adults empowering them to
17:46
make decisions and not micromanaging
17:49
every little thing and making sure
17:50
people have a good work life balance
17:52
because no one does their best work when
17:54
they're burnt out and then I love this
17:56
they say Be Yourself drop the corporate
17:59
jargon yeah just talk like a normal
18:01
human exactly they even call out
18:03
specific phrases to avoid like ASAP
18:06
because they say it creates this
18:07
unnecessary urgency and stress so ditch
18:10
the formality and be real so there you
18:13
have it a whirlwind tour of rework it's
18:16
a book that really challenges the way we
18:18
think about business and offers a whole
18:20
new perspective on how to build
18:21
something that's both successful and
18:23
fulfilling and they leave us with this
18:24
challenge to ignore the naysayers to go
18:27
after what we want and to Embrace that
18:29
starter mentality you know that
18:31
willingness to just dive in experiment
18:34
and learn as you go so one final
18:36
question to leave you with what outdated
18:39
business rule are you ready to rework
18:42
that's a great question thanks for
18:44
joining us for this deep dive into
18:46
rework we hope you found it helpful