0:00
a widespread it outage is affecting
0:02
major companies around the world this
0:04
outage has been wreaking havoc on
0:06
hospitals this was probably the biggest
0:08
event that I've seen of this magnitude
0:10
in my career for John Donna Hugh vice
0:13
president of corporate Information
0:14
Services at pen medicine and
0:16
Philadelphia hospitals that's going to
0:18
take weeks to recover from that July
0:21
19th was a day he'll never forget I got
0:24
the first phone call about 1:30 in the
0:26
morning on Friday and my first thought
0:28
this can't be true this is some okay
0:30
passengers on Del from airports to
0:33
hospitals a software update from cyber
0:35
security company crowd strike crashed
0:37
computer systems around the globe
0:40
initially this looked like a Cyber
0:42
attack it did though it wasn't a Cyber
0:44
attack for many hospitals it was their
0:46
first time experiencing what one could
0:49
be like it required a physical touch at
0:51
every file server and every device close
0:54
to 60,000 devices in total and doctors
0:57
and nurses were thrown into new
0:59
territory we couldn't access anything on
1:01
the computers nurses like Melissa Jew
1:04
resorting to pen and paper to write down
1:06
patient information the crowd strike
1:09
incident forced many medical procedures
1:11
here at pen medicine to come to a
1:12
complete standstill but some potentially
1:15
life-saving treatments couldn't
1:17
wait Dr Allison Lauren was scheduled to
1:20
conduct a bone marrow Harvest that day
1:23
in one word what was that day like for
1:25
you um scary ultimately pulling it off
1:29
with paper records cell phones and Trust
1:32
in her team Kevin Mahoney CEO of the
1:35
University of Pennsylvania health system
1:37
says this was a wakeup call the healthc
1:39
care system is not prepared for these
1:42
enormous cyber attacks in 2023 the FBI
1:45
says 249 ransomware attacks targeted
1:49
Healthcare institutions across the
1:51
country and earlier this year Ascension
1:54
one of the nation's largest healthc Care
1:55
Systems made headlines after they
1:58
experienced a Cyber attack it's being
2:00
demonstrated here pen medicine now
2:02
finding ways to protect themselves from
2:04
potential attacks so what we have here
2:06
is a threat map and this shows us
2:08
globally what's happening from a cyber
2:10
perspective so this map is another Cyber
2:12
attack map that we use to spot Trends
2:14
it's focused on spam volume and malware
2:16
volume is this something you use daily
2:18
our cyber team would use this daily
2:20
getting ready now to prevent a
2:22
catastrophe in the future Valerie Castro
2:25
NBC News Philadelphia thanks for
2:28
watching stay updated about breaking
2:30
news and top stories on the NBC News app
2:34
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