0:00
last time we spoke with this viewer she
0:01
was waiting for thousands and thousands
0:04
of dollars to be returned to her after
0:07
on your side got involved she finally
0:10
has her money here's the latest I will
0:12
continue to be a loyal Costco Shopper
0:15
Ashton Weinberger tells on your side
0:17
that she's still a Costco fan in a
0:20
previous on your side report asht
0:22
explained how a recent trip to Costco
0:25
$5,200 nightmare and that nightmare
0:28
started with a simple 3 $8 purchase but
0:32
that single purchase posted to her
0:33
account 17 different times totaling $
0:38
5200 I start getting text from my um
0:42
City Credit Card text alert that that
0:44
same charge had hit again at first I was
0:46
thinking oh that's weird it's delayed
0:48
but then it hit again and again and
0:50
again Ashton says she worked with both
0:53
her bank and Costco to fix the 17
0:55
duplicate charges but she never got her
0:58
$5,200 returned in the meantime to
1:00
alleviate Ashton's concerns Costco
1:03
extended her an olive branch and they
1:06
said we can give you a $200 shop card
1:09
and I said I think you could do better
1:11
than that but after on your side got
1:13
involved things started to move for
1:15
Ashton we contacted Costco along with
1:18
City Bank and not long after we did
1:20
Ashton got all $5,200 returned which
1:23
sounded good but there was still some
1:26
unfinished business I did see the funds
1:29
hit my account again um in full but what
1:32
I still hadn't received at the time was
1:34
the interest that ured on my credit card
1:37
and that wasn't a small amount either
1:39
after two billing cycles that interest
1:41
on the $5,200 had grown to almost
1:44
$300 once on your side brought that
1:47
issue to the attention of City the bank
1:49
wiped out those charges as well Ashton's
1:52
balance is now back down to zero as she
1:54
credits on your side for making it
1:56
happen I reached out to on your side and
1:59
they immediately made some phone calls
2:01
and I think in every instance that we
2:03
had talk uh I got a phone call either
2:06
that same day or the very next day from
2:08
either City Bank or Costco you know the
2:10
bank as well as Costco never did explain
2:12
to on your side why these duplicate
2:14
charges happen to begin with but this is
2:17
not an isolated case because we have
2:19
learned that it has happened to other
2:22
consumers Across the Nation I'm Gary
