Negotiation Mastery: mastering tone: handling anger and diffusing tense situations

Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: How do you diffuse anger in a conversation--whether that's your own or your counterpart's? It's all about tone and the way you word things. Our coaches go through all of the key elements that can help you to stay curious and diffuse tense situations. =============================================================== Don’t Miss Out on the Latest Negotiating Insights Subscribe ️ / @NegotiationMastery ️Join our free Newsletter: About The Black Swan Group Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy. Connect with The Black Swan Group Website: Instagram: Twitter: Facebook: LinkedIn: