A Day In The Life of a Key Account Manager: What They Really Do (By Someone Who Knows)

What exactly does a key account manager do. Not on paper, but in the real world? Watch to find out about a day in the life of a key account manager, by someone who's actually done the job.. ME! As a key account manager, you are very important to the relationship between your company and your client. You act as a bridge between the different departments in your company and the client. You keep track of what each side needs and make sure that projects go smoothly. In this job, you'll be in charge of one or more "strategic accounts," which are clients who have a big effect on your company. You will work directly with these clients to find out what they want and how your company can help them. Key account managers must also be able to work well under pressure while juggling multiple responsibilities. ? WHAT DOES A KEY ACCOUNT MANAGER DO? 00:00 Introduction: A day in the life of a key account manager 01:24 Developing relationships 02:16 Growing accounts 02:49 Account strategy and planning 03:46 Coordinating resources 04:46 Internal problem solving 05:40 Providing information 06:24 Developing industry knowledge 07:04 Implementing new accounts 07:24 Align with internal teams 07:54 Understand internal capabilities