SHOCKING Delta Airlines Business Class experience (Delta One LAX-JFK)

Hello and welcome to another video. I'm Paul Lucas and today I am in Los Angeles LAX Terminal 2

heading to JFK with Delta in Delta One. It's their transcontinental business class product

I can't wait to show you. Come and follow me. Let's go check it out. Today's video is sponsored by Dashlane. Keep your digital life secure and never forget a password

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Delta One passengers can use the private check-in area at the back end of Terminal 2

It's not exactly clear what the point of this very pleasant check-in area is

Unlike many premium check-in areas, it doesn't actually include a dedicated security lane and you have to go into the same security queue as everybody else

However, Delta are making major renovations to Terminal 2, so perhaps this is something they have planned for the future

The Delta Sky Club is located upstairs on what we Brits would call the first floor

You don't normally get access to this lounge on domestic itineraries with Delta, but these transcontinentals are marketed as Delta 1

That's the same as their long-haul international business class, so in you go

This Sky Club is actually a pretty pleasant space. It's much better than the American Airlines or United lounges elsewhere in this airport

I arrived towards the end of breakfast time and was pleasantly surprised at the choice and quality of what was on offer on the food and drink stations

No single airline dominates Los Angeles airport's movements, and this is a relatively small hub for Delta

Therefore, it's pretty good that they put in such a large lounge with decent amenities

There's a wide array of seating and it wasn't hard for me to find somewhere quiet to enjoy a snack and watch the aircraft outside

Today flight is to New York JFK although it should be noted this aircraft actually continues to Tel Aviv Israel It operated by a 767 Okay finally boarding New York JFK here we come

Whenever I'm travelling, I always give live updates on my social media

You can follow me on Twitter and Instagram. business class is in a staggered one-two-one configuration meaning every seat has direct

aisle access my seat today was at the bulkhead 1a at my seat were a pair of noise cancelling

headphones a pillow blanket water menu and the amenity kit Cheers. Exits and bulkhead areas are clear

As we leave the gate, make sure your seat belt is back. We'll be right back

Today's route sees us cover 2,463 miles. It'll take 5 hours and 11 minutes at 36,000 feet

The drinks service happens pretty soon after take-off and gives me a few moments to have

a look at the seat properly. There's a shoe storage area just in front of the seat, but

I think if you have particularly big shoes, they might not fit in here. Directly in front

of you there's also a small entertainment screen as well as a literature pocket containing

the safety card and in-flight magazines. You can summon the flight attendant through the screen function here, but I should mention

that this particular IFE screen wasn't working particularly well. When I tried to click on the little right arrow here to scroll through the selection

it kept thinking I was pressing on the rightmost film. It just wasn't working, it was very frustrating and I couldn't access all of the content

Another annoyance was the position of the screen itself I not a particularly tall person but the screen is actually way below my eye level This means you have to look down slightly just to see the TV screen While there a function to push the TV screen in so that if you reclined you can see it from a lower angle

you can't tilt it upwards, so a very tall person is really going to suffer. By your shoulder there's universal and USB power points, as well as a twist-to-light reading lamp

The table deploys from the console just like this, and folds out to make a full-size table

As soon as we were at cruising altitude, I checked out the Wi-Fi that Delta offer on board

While the network did connect, unfortunately, the Wi-Fi just wasn't working at all on the flight

It didn't matter that the Wi-Fi was so expensive, because even when I tried to pay, the payment didn't go through

This was a problem with everybody on board. One of the main attractions of business class is the opportunity to get work done, and with no Wi-Fi, it's pretty difficult to do that

However, worse was to follow. In my inspection of the seat, I noticed that the entire surroundings were absolutely filthy and worn

I've never seen such ingrained filth like this anywhere on any airline, let alone in the US

It was an absolute disgrace and completely disgusting. This filth is not the result of one missed turnaround

No, this is ingrained dirt and speaks volumes about the sort of operation that Delta is running here

Anyway, here's the drinks list and the menu if you still have a stomach to look at it after looking at all of that ingrained dirt

it. Delta operate a meal pre-order facility for Delta One. Now, I'd actually ordered the

meatballs, but was given the salad, first of all, before correcting my order. Eventually

the meatballs did arrive. However, it turned out that actually these meatballs were somebody else's

Whoever the passenger in seat 7B was, I'd rather you hadn't swapped with me

The meal was absolutely disgusting. Delta seems to think that for a main meal, two meatballs, two slices of bread and an enormous lump of ricotta cheese passes muster

Well, it doesn't. This is especially the case when the tomato sauce it's served in is completely congealed

The prawn starter fared little better as the prawns were partially frozen inside

Because the main meal was so disappointing, for dessert I just went for the ice cream

because it's very difficult to get that wrong. Isn't it? Perhaps this is a lesson in delayed gratification

Anyway, the Toomey amenity kit is pretty attractive, and is definitely the most packed of all the amenity kits you get amongst the transcontinental competition here in the usa something which is pretty difficult to show you on video is the fact that my seat actually wasn moving whatsoever it supposed to lie flat into a bed which is one of the reasons

the fare on these transcontinental routes is so high eventually i went to the bathroom and gave

the attendant five minutes to fix it and she found the problem i just want to give you guys

a chance to guess in the comment section what the problem was still i was grateful to the flight

attendant for her being able to actually fix the problem. It wasn't easy. I'll give you a clue there

Something that really becomes apparent as you lie down is just how narrow this seat is. It's almost

impossible to sleep anywhere other than completely on your side. If you lie on your back or even in a

three-quarter position, you're going to find this really uncomfortable. Nonetheless, before landing

there was a hot cookie served. However, this pretty much disintegrated, although I don't know how much

of that is down to me. Are you supposed to let these things cool down until they're cold? I have

no idea we don't really have these back home. Remember that suspicious brown blob at the

start of the video? Well, I finally found the culprit. It's actually quite benign. It's

one of these mint chocolate sweets which were handed out before landing. This was almost

as much of a relief as the end of the flight as we descended into New York a signal that

my Delta One experience was, thankfully, nearly over. So, okay, time for a bit of balance

This is almost certainly an exceptionally bad experience with Delta. I personally know several people who have high status with Delta

who fly with them all the time, and they were all shocked at the worthless experience

that I had on this transcontinental flight. Los Angeles to New York is the most competitive air route in the entire USA, and probably in the whole American continent

The only bonus for me was the fact that I was able to pick this ticket up for the very cheapest that Delta will offer it at, about $560 one way, around £442 sterling

The comments section is open and I'm a fair guy, so please let me know what your personal experiences with Delta have been, whether they're good or bad, I'm really keen to hear them

Please don't forget today's sponsor deal. go to dashlane.com slash paul and enter code paul at checkout to get two months free of Dashlane

Premium. As for me, I'm going to sign off here and I'll see you in the next video. Thanks for watching