0:00
But you're my you're my colleague in
0:01
But you're my you're my colleague in
0:01
But you're my you're my colleague in plastic surgery and you you won't give
0:03
plastic surgery and you you won't give
0:03
plastic surgery and you you won't give me your name.
0:04
me your name. >> This is Dr. Elizabeth Potter and she's
0:06
>> This is Dr. Elizabeth Potter and she's
0:06
>> This is Dr. Elizabeth Potter and she's about to walk into a surgery for a
0:09
about to walk into a surgery for a
0:09
about to walk into a surgery for a breast cancer patient until United
0:11
breast cancer patient until United
0:11
breast cancer patient until United Healthcare calls to put a stop to it.
0:15
Healthcare calls to put a stop to it.
0:15
Healthcare calls to put a stop to it. >> You won't give me your name or number
0:16
>> You won't give me your name or number
0:16
>> You won't give me your name or number and neither will the doctor from Texas.
0:18
and neither will the doctor from Texas.
0:18
and neither will the doctor from Texas. Okay.
0:19
Okay. >> You're listening to a peer-to-peer call
0:21
>> You're listening to a peer-to-peer call
0:22
>> You're listening to a peer-to-peer call between Dr. Potter and a doctor with
0:25
between Dr. Potter and a doctor with
0:25
between Dr. Potter and a doctor with United Healthcare. And that doctor is
0:27
United Healthcare. And that doctor is
0:27
United Healthcare. And that doctor is going to give all the reasons why this
0:30
going to give all the reasons why this
0:30
going to give all the reasons why this surgery should be cancelled despite Dr.
0:34
surgery should be cancelled despite Dr.
0:34
surgery should be cancelled despite Dr. Potter's request.
0:36
Potter's request. >> I'm good. Are you a plastic surgeon?
0:39
>> I'm good. Are you a plastic surgeon?
0:39
>> I'm good. Are you a plastic surgeon? What is What do you mean subsp specialty
0:40
What is What do you mean subsp specialty
0:40
What is What do you mean subsp specialty plastics? I'm a plastic surgeon. I
0:42
plastics? I'm a plastic surgeon. I
0:42
plastics? I'm a plastic surgeon. I wouldn't say subsp specialty. So you're
0:44
wouldn't say subsp specialty. So you're
0:44
wouldn't say subsp specialty. So you're an ocular plastic surgeon. What was your
0:46
an ocular plastic surgeon. What was your
0:46
an ocular plastic surgeon. What was your initial training in? So okay, so we're
0:49
initial training in? So okay, so we're
0:49
initial training in? So okay, so we're speaking about lympadeema of the arm. So
0:51
speaking about lympadeema of the arm. So
0:51
speaking about lympadeema of the arm. So this is not an area that you're familiar
0:53
this is not an area that you're familiar
0:53
this is not an area that you're familiar with, correct?
0:56
Oh, okay. Still practicing. But you
0:59
Oh, okay. Still practicing. But you
0:59
Oh, okay. Still practicing. But you won't give me your name.
1:01
won't give me your name.
1:01
won't give me your name. But you're my you're my colleague in
1:02
But you're my you're my colleague in
1:02
But you're my you're my colleague in plastic surgery and you you won't give
1:04
plastic surgery and you you won't give
1:04
plastic surgery and you you won't give me your name.
1:10
Yeah. I don't understand how it's
1:11
Yeah. I don't understand how it's
1:11
Yeah. I don't understand how it's connected. I understand that the CEO was
1:12
connected. I understand that the CEO was
1:12
connected. I understand that the CEO was murdered, right? But I'm your peer and I
1:15
murdered, right? But I'm your peer and I
1:15
murdered, right? But I'm your peer and I want to have a conversation with a peer
1:17
want to have a conversation with a peer
1:17
want to have a conversation with a peer about a patient who has breast cancer
1:19
about a patient who has breast cancer
1:19
about a patient who has breast cancer and lympadeema and I would like to know
1:21
and lympadeema and I would like to know
1:21
and lympadeema and I would like to know your name. How do I know who you are?
1:23
your name. How do I know who you are?
1:23
your name. How do I know who you are? How do I know that you're board
1:24
How do I know that you're board
1:24
How do I know that you're board certified and that you're a micros
1:25
certified and that you're a micros
1:25
certified and that you're a micros surgeon? Like, how do I how do I verify
1:28
surgeon? Like, how do I how do I verify
1:28
surgeon? Like, how do I how do I verify that? I'm just trying to make sure that
1:30
that? I'm just trying to make sure that
1:30
that? I'm just trying to make sure that I'm talking to an expert in this
1:32
I'm talking to an expert in this
1:32
I'm talking to an expert in this procedure with with training that's
1:35
procedure with with training that's
1:35
procedure with with training that's commensurate with that. How do I verify
1:38
commensurate with that. How do I verify
1:38
commensurate with that. How do I verify that?
1:40
that? So, I can get your name from United
1:43
So, I can get your name from United
1:43
So, I can get your name from United Healthcare through this reference
1:44
Healthcare through this reference
1:44
Healthcare through this reference number.
1:55
I'm so sorry that this is to protect you
1:58
I'm so sorry that this is to protect you
1:58
I'm so sorry that this is to protect you as a doctor. I'm I'm really trying just
1:59
as a doctor. I'm I'm really trying just
1:59
as a doctor. I'm I'm really trying just to do the right thing as a patient and I
2:01
to do the right thing as a patient and I
2:01
to do the right thing as a patient and I I also personally have been subject to,
2:04
I also personally have been subject to,
2:04
I also personally have been subject to, you know, threatening communication as
2:05
you know, threatening communication as
2:05
you know, threatening communication as well. I I just I just want this to be
2:08
well. I I just I just want this to be
2:08
well. I I just I just want this to be the right thing. Okay. So, I'm just
2:10
the right thing. Okay. So, I'm just
2:10
the right thing. Okay. So, I'm just going to have to trust you. You were
2:12
going to have to trust you. You were
2:12
going to have to trust you. You were asking me as a representative of United
2:14
asking me as a representative of United
2:14
asking me as a representative of United to trust you that you're a plastic
2:16
to trust you that you're a plastic
2:16
to trust you that you're a plastic surgeon and fellowship trained in micro
2:17
surgeon and fellowship trained in micro
2:18
surgeon and fellowship trained in micro surgery. So, okay. I I'll trust you
2:20
surgery. So, okay. I I'll trust you
2:20
surgery. So, okay. I I'll trust you there. So do you perform lymphenous
2:22
there. So do you perform lymphenous
2:22
there. So do you perform lymphenous bypass?
2:25
Have you performed it yourself for
2:27
Have you performed it yourself for
2:27
Have you performed it yourself for patients with lympadeema? Have you
2:29
patients with lympadeema? Have you
2:29
patients with lympadeema? Have you performed it yourself? So have you been
2:32
performed it yourself? So have you been
2:32
performed it yourself? So have you been the primary surgeon in evaluating and
2:35
the primary surgeon in evaluating and
2:35
the primary surgeon in evaluating and performing lympenus bypass for a patient
2:38
performing lympenus bypass for a patient
2:38
performing lympenus bypass for a patient even one? You have not. Okay. Do you
2:42
even one? You have not. Okay. Do you
2:42
even one? You have not. Okay. Do you treat patients with breast cancer
2:44
treat patients with breast cancer
2:44
treat patients with breast cancer currently and do micro surgery like deep
2:46
currently and do micro surgery like deep
2:46
currently and do micro surgery like deep flaps or lymphoid transfers or
2:48
flaps or lymphoid transfers or
2:48
flaps or lymphoid transfers or lymphenous bypass?
2:51
lymphenous bypass? You have a cosmetic practice currently.
2:54
You have a cosmetic practice currently.
2:54
You have a cosmetic practice currently. Okay. Okay. Do you do microsurgical
2:57
Okay. Okay. Do you do microsurgical
2:57
Okay. Okay. Do you do microsurgical Okay. Do you do microsurgical breast
2:59
Okay. Do you do microsurgical breast
2:59
Okay. Do you do microsurgical breast reconstruction currently?
3:03
So you're not doing microsurgical breast
3:05
So you're not doing microsurgical breast
3:05
So you're not doing microsurgical breast reconstruction currently or treating
3:06
reconstruction currently or treating
3:06
reconstruction currently or treating patients with lympadeema currently.
3:08
patients with lympadeema currently.
3:08
patients with lympadeema currently. Okay. So the patient that we're talking
3:10
Okay. So the patient that we're talking
3:10
Okay. So the patient that we're talking about is a physician and she is going to
3:13
about is a physician and she is going to
3:13
about is a physician and she is going to have an axillary dissection and
3:15
have an axillary dissection and
3:15
have an axillary dissection and radiation
3:17
radiation and her risk of lympadeema is
3:19
and her risk of lympadeema is
3:19
and her risk of lympadeema is I'm assuming you know.
3:21
I'm assuming you know.
3:21
I'm assuming you know. >> Do you know?
3:25
>> Do you know what the
3:27
>> Do you know what the
3:27
>> Do you know what the >> No, no, it's important. The specifics
3:29
>> No, no, it's important. The specifics
3:29
>> No, no, it's important. The specifics are important. Do you know the specific
3:30
are important. Do you know the specific
3:30
are important. Do you know the specific risk like the documented risk for her?
3:35
risk like the documented risk for her?
3:35
risk like the documented risk for her? >> Like the percentage risk of lympadeema?
3:38
>> Like the percentage risk of lympadeema?
3:38
>> Like the percentage risk of lympadeema? >> No. No. No. No. She absolutely will need
3:41
>> No. No. No. No. She absolutely will need
3:41
>> No. No. No. No. She absolutely will need radiation.
3:42
radiation. >> If she's having an axillary dissection,
3:44
>> If she's having an axillary dissection,
3:44
>> If she's having an axillary dissection, she's going to have radiation.
3:47
she's going to have radiation.
3:47
she's going to have radiation. >> No. So, she's been to see us in clinic.
3:49
>> No. So, she's been to see us in clinic.
3:49
>> No. So, she's been to see us in clinic. She's had further evaluation.
3:51
She's had further evaluation.
3:51
She's had further evaluation. She uh is going to be having an axillary
3:54
She uh is going to be having an axillary
3:54
She uh is going to be having an axillary dissection and will need radiation.
3:57
dissection and will need radiation.
3:57
dissection and will need radiation. >> So, do you know what her risk of
3:59
>> So, do you know what her risk of
3:59
>> So, do you know what her risk of lympadeema is?
4:01
lympadeema is? >> Well, I mean, I think if you're my this
4:02
>> Well, I mean, I think if you're my this
4:02
>> Well, I mean, I think if you're my this is part of the issue. If you're my peer,
4:04
is part of the issue. If you're my peer,
4:04
is part of the issue. If you're my peer, then I think you should be able to
4:05
then I think you should be able to
4:05
then I think you should be able to answer that question because that's a
4:07
answer that question because that's a
4:07
answer that question because that's a that's an important statistic certainly
4:08
that's an important statistic certainly
4:08
that's an important statistic certainly for my patients who have lympadeema.
4:11
for my patients who have lympadeema.
4:11
for my patients who have lympadeema. Uh-huh.
4:14
So her risk her risk of getting
4:16
So her risk her risk of getting
4:16
So her risk her risk of getting lympadeema is 40%. And we have the
4:19
lympadeema is 40%. And we have the
4:19
lympadeema is 40%. And we have the ability to reduce that to 10% using
4:21
ability to reduce that to 10% using
4:22
ability to reduce that to 10% using lymphabus bypass and that's the
4:24
lymphabus bypass and that's the
4:24
lymphabus bypass and that's the information that I want you to carry
4:25
information that I want you to carry
4:25
information that I want you to carry back to United and I will do the appeals
4:27
back to United and I will do the appeals
4:28
back to United and I will do the appeals and all of that but that's the piece of
4:30
and all of that but that's the piece of
4:30
and all of that but that's the piece of information that I want you to have
4:32
information that I want you to have
4:32
information that I want you to have going forward. So you don't have the
4:34
going forward. So you don't have the
4:34
going forward. So you don't have the ability to approve it in your role.
4:38
ability to approve it in your role.
4:38
ability to approve it in your role. Okay. This patient I'll appeal again. I
4:40
Okay. This patient I'll appeal again. I
4:40
Okay. This patient I'll appeal again. I I appreciate your time. I I don't think
4:42
I appreciate your time. I I don't think
4:42
I appreciate your time. I I don't think you're my peer in this area. I don't
4:44
you're my peer in this area. I don't
4:44
you're my peer in this area. I don't think that you had the specific details
4:45
think that you had the specific details
4:46
think that you had the specific details around this procedure. You haven't
4:47
around this procedure. You haven't
4:47
around this procedure. You haven't performed it yourself as a primary
4:48
performed it yourself as a primary
4:48
performed it yourself as a primary surgeon and you're not actively treating
4:49
surgeon and you're not actively treating
4:50
surgeon and you're not actively treating these patients with micro surgery. But I
4:52
these patients with micro surgery. But I
4:52
these patients with micro surgery. But I appreciate your time and calling and
4:54
appreciate your time and calling and
4:54
appreciate your time and calling and I'll continue to reach back out to
4:55
I'll continue to reach back out to
4:55
I'll continue to reach back out to United.
5:05
>> United Healthcare was not too happy with
5:06
>> United Healthcare was not too happy with
5:06
>> United Healthcare was not too happy with Dr. Potter. A matter of fact, they sent
5:08
Dr. Potter. A matter of fact, they sent
5:08
Dr. Potter. A matter of fact, they sent her a letter demanding that she take the
5:10
her a letter demanding that she take the
5:10
her a letter demanding that she take the video down and demanding that she
5:12
video down and demanding that she
5:12
video down and demanding that she apologize publicly for the video. Of
5:15
apologize publicly for the video. Of
5:15
apologize publicly for the video. Of course, Dr. Potter refused to do so. It
5:19
course, Dr. Potter refused to do so. It
5:19
course, Dr. Potter refused to do so. It has been a disastrous year for United
5:22
has been a disastrous year for United
5:22
has been a disastrous year for United Health ever since their CEO was murdered
5:25
Health ever since their CEO was murdered
5:25
Health ever since their CEO was murdered last year in the streets of New York.
5:29
last year in the streets of New York.
5:29
last year in the streets of New York. Usually such a heinous crime draws a ton
5:31
Usually such a heinous crime draws a ton
5:32
Usually such a heinous crime draws a ton of sympathy, but it seemingly is
5:35
of sympathy, but it seemingly is
5:35
of sympathy, but it seemingly is different this time where a lot of
5:37
different this time where a lot of
5:37
different this time where a lot of people support the alleged murderer in
5:41
people support the alleged murderer in
5:41
people support the alleged murderer in that story.
5:41
that story. >> Fiji has freed our minds in a way and we
5:44
>> Fiji has freed our minds in a way and we
5:44
>> Fiji has freed our minds in a way and we need to free Luigi.
5:45
need to free Luigi. >> And ever since then, United Health has
5:47
>> And ever since then, United Health has
5:47
>> And ever since then, United Health has lost about 50% just over 50% of their
5:51
lost about 50% just over 50% of their
5:51
lost about 50% just over 50% of their profit. They're also facing
5:53
profit. They're also facing
5:53
profit. They're also facing investigation from the Department of
5:55
investigation from the Department of
5:55
investigation from the Department of Justice involving fraud in their
5:57
Justice involving fraud in their
5:57
Justice involving fraud in their Medicare program.
6:00
Medicare program. Not only that, tons of lawsuits are
6:03
Not only that, tons of lawsuits are
6:04
Not only that, tons of lawsuits are coming from shareholders who claim that
6:06
coming from shareholders who claim that
6:06
coming from shareholders who claim that United Health has been lying to them.
6:08
United Health has been lying to them.
6:08
United Health has been lying to them. And now doctors like Dr. Potter stepping
6:11
And now doctors like Dr. Potter stepping
6:11
And now doctors like Dr. Potter stepping up to expose the scam that is the
6:14
up to expose the scam that is the
6:14
up to expose the scam that is the peer-to-peer review where United Health
6:17
peer-to-peer review where United Health
6:18
peer-to-peer review where United Health sends doctors who aren't qualified to
6:20
sends doctors who aren't qualified to
6:20
sends doctors who aren't qualified to determine your future.
6:24
determine your future.
6:24
determine your future. >> I'm good. Are you a plastic surgeon?
6:26
>> I'm good. Are you a plastic surgeon?
6:26
>> I'm good. Are you a plastic surgeon? What is What do you mean subsp specialty
6:27
What is What do you mean subsp specialty
6:28
What is What do you mean subsp specialty plastics? I'm a plastic surgeon. I
6:29
plastics? I'm a plastic surgeon. I
6:29
plastics? I'm a plastic surgeon. I wouldn't say subsp specialty. So, you're
6:32
wouldn't say subsp specialty. So, you're
6:32
wouldn't say subsp specialty. So, you're an ocular plastic surgeon. What was your
6:34
an ocular plastic surgeon. What was your
6:34
an ocular plastic surgeon. What was your initial training in? So, okay. So, we're
6:36
initial training in? So, okay. So, we're
6:36
initial training in? So, okay. So, we're speaking about lympadeema of the arm.
6:38
speaking about lympadeema of the arm.
6:38
speaking about lympadeema of the arm. So, this is not an area that you're
6:40
So, this is not an area that you're
6:40
So, this is not an area that you're familiar with, correct?
6:44
>> Oh, okay. Still practicing. But you
6:46
>> Oh, okay. Still practicing. But you
6:46
>> Oh, okay. Still practicing. But you won't give me your name.
6:48
won't give me your name.
6:48
won't give me your name. But you're my you're my colleague in
6:50
But you're my you're my colleague in
6:50
But you're my you're my colleague in plastic surgery and you you won't give
6:51
plastic surgery and you you won't give
6:52
plastic surgery and you you won't give me your name.
6:53
me your name. And as a husband
7:04
who has a wife who went through breast cancer and all
7:06
who went through breast cancer and all
7:06
who went through breast cancer and all the surgeries and all the treatments and
7:08
the surgeries and all the treatments and
7:08
the surgeries and all the treatments and had to fight with healthcare,
7:12
had to fight with healthcare,
7:12
had to fight with healthcare, I thank Dr. Potter because you see
7:17
I thank Dr. Potter because you see
7:17
I thank Dr. Potter because you see us people, citizens, we cry out all the
7:21
us people, citizens, we cry out all the
7:21
us people, citizens, we cry out all the time
7:23
time and there seems to be this gap between
7:25
and there seems to be this gap between
7:25
and there seems to be this gap between the health care providers and us.
7:29
the health care providers and us.
7:29
the health care providers and us. And now if we can get more doctors like
7:31
And now if we can get more doctors like
7:31
And now if we can get more doctors like Dr. Potter, doctors who are willing to
7:35
Dr. Potter, doctors who are willing to
7:35
Dr. Potter, doctors who are willing to possibly lose everything.
7:38
possibly lose everything.
7:38
possibly lose everything. Yes, that's what this takes.
7:43
Then maybe we can hold people
7:44
Then maybe we can hold people
7:44
Then maybe we can hold people accountable.
7:48
And maybe people like this
7:52
who deny health care,
7:57
who deny health care,
7:57
who deny health care, who are unqualified,
8:00
who are unqualified, maybe all of them
8:02
maybe all of them will go to jail.