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What happened was I took my car in to be repaired
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They told me that it was the radiator and the thermostat that needed to be repaired
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They quoted me a price of approximately $1,300. I'm just doing this from memory
0:21
I don't have any paperwork with that amount on it. So I had them, I said, okay, do whatever's necessary to get it fixed
0:29
I waited several hours. I waited for the car in the shop. About five hours later, they came out and said, we repaired the radiator, but we didn't
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believe that the thermostat needed to be repaired. I said, okay, fine. I was going to get out of there after five hours
0:50
A couple weeks later, my car overheated again. I stopped and called the shop and they said, don't drive it
0:58
I wasn't close to that shop. I was close to another one of Towers Plus
1:03
I said, can I just take it up there? They said, yes
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So that's where it is now. It's in the Westchester shop. The Bryn Mawr shop did the repairs
1:14
So they told me it was a thermostat and I said, I think you should pay for it
1:21
I said yes to repair it initially, and they didn't do it
1:26
They said it didn't need to be repaired, but obviously it did
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Also the radiator was destroyed by the overheating. So that's the bottom line
1:36
My car is still sitting there and I want them to pay for their repairs
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I think that's only fair and I'm using a rental car. I talked to the people in the store
1:47
They said, we're going to put it in the hands of senior management, which they did
1:52
I talked to a woman and she was kind of vague about everything
1:56
They didn't want to pay any more than they had to. They didn't want to pay for the parts
2:02
They basically were saying that I refused to have the thermostat repaired, which was
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totally false. I never refused to have anything repaired. I said, do whatever has to be done for safety
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So that's where it is and I'm still waiting. I went to everybody
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I went on everybody online. I went to the local TV station
2:23
I've also gone to the attorney general and filed a complaint because I want them to pay for the repairs to the car so it's safe and for the car rental
2:32
I mean, initially, if they had done this initially, it would have been just a couple hundred dollars
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The whole thing now, the longer it goes on with me renting a car, it's a little bit more
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money, but I'm getting nowhere, it seems like. What I would like is for them to pay to repair my car
2:53
They initially told me it was a thermostat, it was about $350
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Then this woman, the manager I talked to, said someone else said it might be some other part
3:03
I don't know why they don't know what the problem is, but I want them to repair it and
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I want them to pay for the rental car. I think it's perfectly reasonable and righteous because they should have done it right in
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the first place. My main goal is to apply a little more pressure, get the word out there, because I've looked
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on different websites and apparently I'm not the only person who's dealt with them who's
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had problems like this. Some people don't pursue it. You see this kind of thing happening
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I did business with another shop of Tyrus Plus for many years, the one in Springfield
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and they closed their shop because they lost their lease or something
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They were not like this. I never had trouble. I've paid them thousands of dollars over the years
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I'm just really angry and upset because I feel cheated because this was really their
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fault and it's not even that much money. You know what I mean
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I'm not suing for millions of dollars or any punitive damages or anything
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I just want my car fixed and the rental car paid for and I'm hearing nothing
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Now I realize that the Attorney General gives them 21 days. When you file a complaint, they send you a letter and say, we contact these people
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We give them 21 days to reply in writing. So that's kind of where we are now
