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Hi guys, this is Eiler and welcome to Fisk and Surman channel
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In today's video, we'll talk about pets, pet insurance, and hear back from our users about
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Embrace Pet Insurance. But first, let's recollect what kind of company it is
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Here is their short commercial. With Embrace Pet Insurance, get reimbursed up to 90% on your vet
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bills. Plans start at less than a dollar a day. So visit getembrace.com to get your free quote
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Insurance starts a dollar a day. Sounds good. Let's ask our user how it works in practice
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I have a lot of cats, but we have a big house. This cat, he's 19 pounds. He's just an American
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short hair. He just turned nine years old and he's a polydactyl. So he has seven toes on each
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front paw. But, you know, I just figured he's getting up there in the age. And, you know
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I dread the fact that, you know, I would have to bring him into the vet and not be able to
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cover something like surgery or something which is why you take out pet insurance you know are all
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of your pets insured with embrace pet insurance no just him because he's the oldest one all the
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other cats are they're like two years old i think three years old is the oldest one and they're all
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in you know perfectly good health we have some other pets as well but they're exotic pets and
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that's really hard to get coverage for so what happened between here and embrace pet insurance
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They unreasonably raise their premiums every year. This wasn't something that they had explained to me when I first took out the policy
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It's for my cat. And, of course, I paid my premium every year or every month on time and never had to file a claim
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My cat's in perfect health. But all of a sudden, after a year went by, I noticed that my premiums went up by like $20
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And so I sent them an email saying, hey, you know, I think there might be an error here
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And they replied and said no every year our rates increase by 25 to 35 percent which is alarming I mean that pretty exorbitant And she said there nothing we can do about it I mean that the underwriters and the Illinois insurance
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It's calculated out based on a particular equation and this, that, and the other
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I said, okay, well, that's too much. I was like, if they do this every year, I mean, they're going to basically make it unaffordable
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By next year, it's going to be over $100. And then after that, 25 to 35%, $135
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Like, who can afford this? So she, you know, stuck to her gun, said there's nothing we could do about it
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It's calculated like this for everybody. I just thought there was something fishy about that
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So I went on their website and, you know, made out like I was registering a new pet, right
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with the exact same age as the same cat, you know, male, same breed, everything like that
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And it generates a amount that was much less than what they had raised my rate to
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So I, you know, I actually spoke with the same person on the phone and she said
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oh, well, that's interesting. So if you want, then, yeah, you could just cancel this policy and start a new one
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But then it would actually take a year before you could file a claim. And it's just this mishmash where, you know, you absolutely just end up feeling like it's a huge scam
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I would advise anybody that's considering Embrace to look at other agencies
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She also said every other pet insurance agency does the same thing, which I found out to be patently false when I called around
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Yeah, it's just it's one of those things where I think it's just a mad cash grab
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Were you satisfied with the initially price to quality ratio? I never had to use them
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But, you know, it offered a huge amount of coverage. It was like $30,000
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They covered 90% of the, you know, of the bills. And so I mean if you thought about that I mean God forbid I would have to get a operation on my cat but they pay 90 of that And the other option is like you got to put your pet down
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I mean, I would easily come out of pocket 3000 and he would be okay
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So their coverage is fantastic. It looks really good on paper. It's just I would have really, really been happy with them if they either kept their rates or at least were transparent about it
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Look, this is what you should expect. Every year we raise it this much
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And they would have told me that. I mean, to be completely honest, I would have just gone with a different company to begin with
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Nicholas, why did you decide to share this story? You know, I wrote him a letter and it wasn't, you know, I just said, hey, I want to arbitrate this somehow
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I've been a loyal customer of yours for a year. I would like to continue to be a loyal customer
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You know, if you if we're not able to come to some sort of conclusion, I'm going to, you know
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report you to the consumer reporting agencies, which includes Pisconsumer.com. She did get back to me and she said, well, if we reduce your coverage to a lower amount of
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coverage, then we can reduce your rates. And it was still a reduction to something that was more
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than I was initially paying. So yeah, I just figured that other people should be aware
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Save yourself a year's worth of premiums. I think mine ended up being like close to a thousand bucks
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you know, so for absolutely no services rendered. Do you plan to continue use in BricePile insurance
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I'm not going to. I'm already actively trying to find a different carrier
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so that, you know, my cat can be covered. It seems like a small thing, but I mean, it's important
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I mean, it's my family pet and, you know, I just feel like they were dishonest with me
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They could have been much more truthful, much more transparent. And, you know, you live and learn. Hindsight's 20-20, but I sure wish I would have done a little bit more research before I went with Embrace
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What services do you currently using? Apparently ASPCA has a good one Actually I can tell you right now the ones that I looking at There one called Spot Pet Insurance
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They look pretty good. Reasonably priced. ASPCA is ranked way up there
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There's Pets Best. I've reached out to them. I haven't heard anything back
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But, yeah, I'm probably going to go with one of them. and probably ASPCA just because they have the, you know, they have a reputation
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So they've been around for a very long time. What reaction from the company are you expecting after this interview
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Well, I just hope that, you know, other consumers would be more informed
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If they get to see this, then maybe, you know, they'll have a warning. Like, you know, you should expect that this is going to happen
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This is Embrace's corporate policy. So, you know, it does seem really, really good right off the get go
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But nobody from the company is going to tell you that they raise their prices that much until the year goes by and you get shocked by this new bill
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So, yeah, buyer beware. What can a Ray Spent insurance do to keep you as a client
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If they maintained their rates or I mean, I also understand that with inflation and everything like that, rates do increase a little bit
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or they decrease every year depending. I would say if you have a pet that has never had a claim
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or anything like that, either keep the rates the same or raise them in a reasonable amount
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I mean, 25 to 35% a year is, like I said, it's exorbitant
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We do hope that Embrace Pet Insurance will hear its users' feedback
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And that's all for today. Thank you so much for watching. Please remember to like this video
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subscribe to our channel and write a few words in the comments. Also, you can donate to our team
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The link you'll find in the description. Check it out. See you next time. Bye
