Customer service tips from Shep Hyken | How to meet customers' expectations

What do customers expect from brands? PissedConsumer interviewed @ShepHykenSpeaker, a Customer Service & CX Expert, to learn more about customer service. In this video, Shep Hyken uncovers key things to help create amazing customer service and what it means both for consumers and companies. Watch why asking an extra question can make a difference. 0:00 - Introduction 00:23 - About Shep Hyken 00:49 - How to achieve amazing customer service 02:26 - Has consumers changed their expectations 04:09 - Negative online reviews as an opportunity 06:19 - Why do consumers complain? 08:00 - Tips on handling customer problems 10:30 - The future of self-service solutions for customer service 13:40 - Why monitor consumer feedback 14:03 - Behind the ‘extra question’ method 17:00 - Tips for consumers 22:40 - How to contact Shep Hyken You may learn more about Shep Hyken at https://hyken.com/ #customerservice #customersatisfaction #customerexperience #pissedconsumer #thecustomerfocus 🔔 Subscribe to PissedConsumer social media accounts: