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Banfield Pet Hospital Review - Truly a Nightmare Experience | PissedConsumer
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Mar 7, 2024
Banfield Pet Hospital Review review: "I feel compelled to share my harrowing experience with Banfield Pet Hospital int eh hopes of preventing other pet owners from going through the same TRAUMATIC ordeal. My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should i say lack of, including lack of proper care. My nightmare began when i took my pet to Banfield for a routine dental cleaning..." Read the full @BanfieldPetHospitalTubeBanfield Pet Hospital review on PissedConsumer: https://banfield-pet-hospital.pissedconsumer.com/beware-of-any-banfield-hospital-a-nightmare-experience-202312015377138.html #OnlineReviews #PissedConsumer #bafieldpethospital If you are a company representative and would like to get in touch with this consumer in order to resolve the issue, please let us know: https://www.pissedconsumer.com/contact/business-inquiry.html If you are a pissed consumer and would like to create a similar video and try to resolve your issue, please let us know: https://www.pissedconsumer.com/contact/media-inquiry.html Support PissedConsumer video interview project: https://www.pissedconsumer.com/donate.html š Subscribe to PissedConsumer social media accounts: Facebook: https://www.facebook.com/PissedConsumerCom/ Instagram: https://www.instagram.com/pissedconsumer/
View Video Transcript
0:00
We have a four-year-old Rotweiler that's perfectly healthy
0:09
and we are insured under optimal wellness plan on the infield pet hospitals
0:16
all for that. So we have never done dental cleaning for him because he doesn't seem to have any issues
0:24
But they keep urging us, emailing us, calling us, you know, for dental cleaning, and we do take him to Bainfield for shots and preventative care and
0:36
just monthly or by-monthly visits. After four years, we finally gave in and decided, okay, you know, let's do the dental cleaning
0:48
I brought him to a location in Atlanta on the 28th of November
0:53
I scheduled an appointment. they really didn't go over anything risk adverse
1:00
not, you know, what's going to happen, how is it going to happen? It was very casual, it was handled very casually
1:07
He went in in the morning and then they said they would test him
1:13
and make sure he's okay, and then they're going to give him additional anesthetics
1:17
and then call us when he's ready to pick up, to be picked up. So in the afternoon, they gave us a call
1:24
maybe around 3 o'clock. So he's been there pretty much all day
1:29
They said he's ready. Everything went well. I went to pick him up
1:33
And he could barely walk. He's a big dog. He's, you know, 100 plus pounds
1:41
So I was like, I was thinking, is this normal to dismiss, you know, the animal that seems to be overly sedated
1:48
And they were very casual again. Yes, he's going to be a little groggy
1:53
you know, watches food intake, cut it in half. Again, we left with no written tips on post-operative care as well as no pre-operative care
2:09
which I mentioned already. And the tech that was very kind helped me carry Axel and put him in the car
2:19
because he wasn't able to walk by himself on his own. And it was very concerning
2:26
So I drove home. I got home. He could not get out of the car
2:30
I could not get the animal out of the car. It was a disaster. It was very difficult to understand why would they let him leave
2:43
It was strange thinking, like, is he okay? Is he not He seemed okay I called the hospital preacher back They called me back and said that normal He wasn drinking He wasn moving I had a neighbor help us bring him upstairs It was just a really overall horrible experience The following day the vet called in the morning to check on him I told him he not okay He vomiting and he doesn seem to have any appetite
3:21
He doesn't want to walk. I don't know what to do. He said he should be okay
3:24
Again, it was very hush. Let's sweep it under the rug. Almost appeared that way
3:31
I was very upset. So I started calling them back and stating, I'm not a
3:37
with how this has been handled that would like to talk to the corporate Benfield and learn about
3:43
their protocols. I have requested his operative report results. I wanted to see what they put him on
3:49
as under anesthesia. So a lot of consumers, which we didn't really know, they probably don't
3:58
know. When the dog goes for dental cleaning at any of the Banfield locations, they put them
4:04
under general anesthesia for dental cleaning, almost like a surgical anesthesia, right, equivalent
4:09
for major surgery. They treat dental cleaning as major surgical procedure. It's a discrepancy of each
4:18
vet at their facility to determine what anesthesia to give, and they have some protocols
4:25
but apparently this vet did not follow the protocols. He gave him excessive overdose and
4:31
nearly killed the dog for no reason, right? So I was very shocked and I started digging. So the
4:40
following day, as I'm going through this chronologically and remembering, I called corporate
4:48
I got the number. They were very dismissive. They take a message and they said
4:53
email us and someone will get back to, they never have. So I kept pushing and calling
4:59
and nothing, no one called me. And then I went online and posted reviews and did some research on Bainfield to discover
5:10
there are hundreds of thousands of unhappy customers nationwide or internationally. I think they're in UK as well, maybe Canada, definitely Mexico and U.S
5:22
Hundreds of thousands of unhappy customers, one-star ratings, horrible reviews, horrible. and then open my eyes to what they're doing and malpractice
5:33
and they're just ignorant to. I have contacted their CEO of Benfield
5:43
This is a big corporation owned by Mars, the Candy Store, the candy corporation, which is the fourth largest Fortune 500 companies in U.S
5:55
So that should tell you what this is about. this is about profit margins and money, not about the well-being of pets
6:01
I want people to know that. They have a very bad history
6:06
They've got very numerous lawsuits in 2010, 2011, 12, 13, but they have such powerful attorneys
6:16
that they make these people go away and they continue doing what they doing we were I was contacted by Vice President of Bainfield because I really went out there
6:30
and told the story of what happened to us and how we almost lost our perfectly healthy bet
6:39
He started doing investigation. The investigation started at the end of, I guess, November
6:46
He went in on November 28th. So probably beginning of December, the investigation is still going on
6:53
We're still in talks, how this should be handled. We're in talks about my demands or what am I looking to achieve here
7:04
And the same thing that I told him I'm going to share with you and everybody else
7:09
I would like to see accountability by these big corporations step up, you know
7:15
not just profit margins where they are not held accountable because they're too big and too powerful
7:23
So they convince consumers to do dental cleaning like it's nothing. It's a dangerous procedure
7:33
I think everyone in a thousand dogs dies because of the negligence
7:39
And because they're also not qualified, they don't have anesthesiologist on site when they're
7:45
performing this. So it's just staff that's doing who knows what. I don't know how they train them
7:51
But it's very concerning. And just so you know, they also collect close to $1,000 from insurance
7:59
for this procedure. So it all connects. They're pushing people to have the surgeries. They're not
8:06
really taking it seriously. They're not really, they're sailed on all protocols in our case
8:11
unfortunately. Maybe that's not what they do for every consumer. They did it
8:15
it for us. They did not send us home with post-operative instructions. They did not talk about
8:21
the risks. They did not talk about anything. It was very casual, and then he almost died. We're
8:26
lucky he didn't. Many other pets die because of how this is handled and Benfield in particular
8:35
I think this is bigger than me and many other consumers who have dealt with this because it deals
8:41
with big corporations. It deals with big pharma, you know, sedation that they give them
8:47
that's being pushed. They give them ketamine, which is a horse tranquilizer
8:53
all kinds of things. And it's probably based on size of the dog
8:59
And bigger, the dog is more sedation. They do. And it's ridiculous
9:04
So the dog has taken three days to recover. He came out of it
9:11
He was vomiting. He was not well. He was barely eating, but he pushed through his spine
9:19
They wanted me to bring him for an evaluation at the specialist clinic, which I did
9:26
We paid for it out of pocket. And we still waiting for the Binfeld reimbursement That what we are So horrific experience nothing short of horrific A lot of information discovered about their negligence malpractices bad judgments bad training
9:51
bad protocols, no protocols, big, big issues. And it's very strange that they have money to do better
10:02
but they choose not to. They're backed up by a lot of funding from Mars
10:09
And they have, I think, 15,000 employees, 800 locations. It's a big, big company
10:18
However, it seems like it's an assembly line for pets to just go through
10:26
and for them to make continuous profit gains, which seems to be more important than
10:32
well-being of pets. So imagine anyone who has a pet, and to many people, pets are children
10:39
they're equivalent to family member, right? Most of us, imagine dropping off your pet or child
10:49
at the hospital, trusting them, relying on them, nearly losing them, and then chasing them for
11:00
accountability and results. You know, like it's just a polling scenario. And I'm not the only one
11:10
I've seen many, many people at Banfield to deal with this. And they don't do anything about it
11:16
So I think the power of the consumers nowadays is to hit them in their pockets
11:22
It's to expose it to everybody else. I just spoke with a friend of mine who takes her friend to Benfield
11:28
And I said, this is what happened to us. and she said, I'm no longer going there, I'm canceling insurance
11:33
That's how this works. Until they start losing millions of dollars, they will not change protocols of how they are doing this
11:43
So after their investigation is concluded, I would like for them to understand what went wrong
11:51
and then implement measures that it doesn't happen to other people. so that this experience becomes preventable for others
12:02
Unfortunately, I'm not highly optimistic because I've read reviews of so many
12:08
and they have a one-star rating. It's the worst of the worst. So that tells me they don't care, they don't listen, they don't hear
12:16
and they don't do anything to make things better. So I can be optimistic or hopeful, you know, but I'm not
12:27
sure if they will ever change. I'm requesting from them to take accountability, admit
12:35
errors, make changes, and compensate us for a waste of everything, money and time
#Dogs
#Oral & Dental Care
#Veterinarians