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I reserved a move with U.S. Standard Van Lines Moving Company out of Florida
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They ended up taking my $900 deposit based on no refund policy. And lastly, I think that you
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just really need to pay attention to what's in your agreement before signing it over
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I hired them on August 15th to move me from Ohio to Colorado
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Now, when I was talking to the representative, his name is George Michaels
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I asked him about the cancellation policy because I knew that it was going to be a while before they were going to move me
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and anything could happen at that point. and what he told me was
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yes you can cancel the move as long as you give us time to replace your move
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like a week or two and we'll have to take out 10% of your deposit
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well I didn't like that very much but I felt like they had given me an affordable rate
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so I went ahead and did it unfortunately so between the time i had given them october 15th for a um for a pickup date and between that time
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i was trying to call him the first time i tried to call him no answer i left a message no return
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call after that i called three different times to not only hit his phone but to customer service
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no answer no response so I started to get a little nervous about this whole thing
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I sent him an email and this was in October the first part of October to let him know that I was
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going to have to change the move date because my apartment wasn't ready yet and I was trying to
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make sure that they wouldn't charge me double or whatever for that especially if I was going to have
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to change the date. He finally responded via email. And basically what he said as the response
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is you will have to have a check a personal check or money order to pay us before loading the truck with your with your you know goods Didn say yeah no response whatsoever These guys are idiots They just
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I don't think they have kindergarten education or they would know how to read. They would know
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how to respond. So anyway, after that, I said, Oh God, that's all I need, right? Is to lose $900
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when I'm struggling just to make it to get back to Colorado
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So I called them and I said, I want to cancel it
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And he said, the rep said, well, okay, but you're not getting a refund
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And I said, and why not? And he says, because. He says, we don't give refunds
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We don't give refunds. so I said well your representative told me that you do and he said ma'am if you were to look at
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our agreement you would see that we don't so I disconnected the call and I looked at their
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agreement and it it just shocked me totally shocked me they have what it states is
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there's a time period of 72 hours after signing their agreement that you can cancel the service
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72 hours. That's it. That's it. But, oh, but they gave me a real light, right? You know
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stop thing that he says, but you can, we can apply that deposit onto another move in the next two
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years. Well, I sent him an email back and I basically said, I am demanding my refund
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And I said, as far as using you, I'm already canceling my service because you guys are just
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beyond deplorable. You know, what in the hell makes you think that I'm going to want to use
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you in the next two years. So anyway, and he wrote me back and then he says, we don't have a
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cancellation policy. So again, they don't even know what their agreement states. They have no
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idea what's going on. So, um, so consequently now I'm at a place where I've just decided
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screw it just screw it But I did tell him in the last email that I was going to do everything in my power to put them out of business because they don deserve to be in business In the meantime I have filed two complaints
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one with the attorney general's office in Florida and also one with their consumer protection unit
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I went on their site to see about, I was going to check on them just to see if they had any other
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complaints with the state and you have to put in their license number or business license number
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they have no record of them so I just I'm blown away
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honest to god I knew this world I know this world is getting bad
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with people but I mean to just you know and the good thing too though is when I filled out
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the application for the attorney general's office it does ask if you're a veteran if you're a senior citizen
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yay I'm a senior citizen and you know they don't like that. They don't like businesses messing around with seniors. So hopefully that's going to give me
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a little more weight with them as well, because I saved every penny for this move because I'm
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having problems with PTSD living in Ohio. The state is just, it's, I've just never lived in such a
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weird, weird state before. And I've lived all over the country. So it's affecting me and my PTSD
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and my depression. So and I don't think this would have been happening if these people had not done
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this to me. Just take away my money. So I've been trying to make it up because I do work part time
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but now my hands are given out on me I know you probably don't want to hear all this but
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but because I hate sobbing about it but my hands are giving out on me and I teach online for a
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college for university um I'm going in for surgery in a couple of weeks just so I can continue to
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work to make up for the money that I'm losing with this company that just decided to steal my money
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Okay. Yeah, they took a $900 deposit from me. And if they were going to refund my money
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they would have taken 10% of that. So I would have still gotten back $810, which would have helped
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Well, of course, the main goal I would imagine, you know, for anyone using this is to get my money
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back but but that that primary secondary I would like to see this company put out of business That the other part You know our society right now is just we just in such chaos and and people are especially businesses I think are finding loopholes because everybody is so you know we just all scattered all over the place
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So no one's really paying attention to anything. So I believe that businesses can really put it over on consumers right now
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And I think if some of us are paying attention, we can maybe try to stop some of this from going on
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I don't know. So, yeah, that's the two main reasons. I wish I could say, honestly, God
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I wish I could say it's to warn other people not to deal with this company, you know
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But no, I've got so much anger in me right now. I just want to see those people go down
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I want to take them down. But I do believe, though, too, that if people, anybody that's moving and hiring a moving company
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I do believe that they have to be really observant on that cancellation policy, especially because we never know if we're going to make the move or not
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So I think that's really important. I don't know what to advise them, tell you the truth, because I'm still in a place of limbo right now
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I've had to just pretty much just wipe it off. And I'm hoping one day Florida Attorney General will call me or the Consumer Protection Agency there will call me and say, give me some good news or something
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Because the biggest problem is when you sign an agreement, you're out of luck
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You are out of luck. And I mean, I have a legal background
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I've got a legal background. And I was sure I had something to fall back on with this thing
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But I didn't. I mean, I went and I talked to other attorneys about it
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So you just got to be really, really careful and know that there are people out there who need money probably more than you
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And they're going to try to take it from you
