0:00
I had my Tesla for almost two years
0:03
And so one day I was driving and my rear tire wear out
0:09
It's funny that only my rear wear out. And it's almost 40,000 miles, which is not bad
0:15
So I figured it's probably just wear and tear, you know, from using. But my two front tires are still in pretty good shape, at least more than 40%, according to the tires company
0:29
So I took my car to Les Swans to let them change a whole new Ford tires
0:36
And then I have Tesla done the alignment work on it. So within a month, my two rear tire wear from the inside out
0:48
So which is from, you know, on the inside middle of the car to outside
0:53
And so I took it back. You know, text Tesla because that's the only way you contact them is to their app and chat with them or connect to them for an appointment for anything, for any services to be done
1:08
I did that. So I told them what happened. The alert on the car told me that my rear tire is wearing out
1:16
My tread depth is wearing out. So I didn't think it was anything. I just got it done. So within a month, I noticed my right rear tires start to losing pressure
1:29
And then I started looking on my left tire. My left tires wear more than my right
1:34
So I had to go back to Lashua get a whole new rear tires took it back to Tesla They said yeah outside influences we not going to pay for it
1:50
Took me three to four hours sitting there arguing with them. And they had no compassion
1:56
They said, we're not going to pay for anything. and uh in the meantime between that uh on june 29th i somewhat did rear end on my left my uh
2:07
driver's side but it wasn't that bad it's just my car was parked it's not that you know it's moving
2:14
so i didn't think it would affect the the uh the alignment especially in the rear tires you know
2:21
if the alignment is wrong i mean if it should be the front as well not just the two rear you know
2:26
I mean, that just doesn't make any sense to me. But I feel like Tesla doesn't stand by their work
2:33
They won't admit to their fault that they did something wrong or they didn't do it. So that's all, you know, and I'm not asking them to pay for anything
2:42
except for the new two rear tires that I just changed within a month ago
2:48
Thank you, John. Tell me, please, how do you feel about the current situation
2:52
uh i just feel that they you know they want to they want to sell you their product but they don't
3:00
stand by their products and they won't do anything to make it right so and and they have no compassion
3:09
did you try to contact the headquarters of the company i did uh there no way you can contact or get a hold with anybody they give you the numbers and you just going to call in and they say oh we can There no one to pick up the phone
3:24
There's no one there. So there's no use. And what do you think Tesla can do better
3:31
Customer service-wise, stand by on your product, make it to your customers
3:37
You know, people pay thousands and hundreds of thousands of dollars just to buy their product, but for them not to stand by their product or their services, it's just not right
3:51
What solution are you looking for? My tires. To resolve the matter, that's all
3:58
I'm not asking them to go out of their way to, you know, to pay more than what my tires work
4:05
I mean, yeah, that's all I'm asking. But they don't even care
4:11
They don't understand or say anything. No, like they're not even human
4:17
I'm sorry to hear that, John. So my next question is, why in the first place have you chosen Tesla
4:26
Like there are so many other electric car manufacturers. I believe the Tesla product was the first
4:37
And they are a lot better. I think the product is very good
4:42
You know, just the, you know, I did some research, not a lot
4:50
I did some research of other EVs but none of them compared to Tesla you know as far as their battery or the product or how long they can keep charge or maintenance So that why I stand with Tesla because they the first to come out
5:04
and they already have been in the field longer than any other EVs
5:11
So you say that you stand with Tesla, but taking into account your current situation
5:17
would you consider switching the brand? Yes, I have. I am now
5:23
Yes. At first I was going to buy another Tesla, but now after this situation, no, I'm not going to stand with them anymore
5:35
Because I believe that they don't stand for their product at home. And I did have, you know, interaction with other Tesla owners as well
5:45
And they have issues, you know. So, yeah, they all explained their issues to me
5:52
And so I do have a lot of people are pissed off. Why did you decide to go public
5:58
And why did you decide to record this video interview? I decided to go public just to wake people up, you know, so Tesla would do better, you know, and would make amends for their products to, you know, to satisfy the customers
6:18
You know, it's not like I said, EV cars is not cheap
6:23
And so I just want them to stand and back up for their products, you know, for what they stand for
