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I purchased a car and pass at Dodge on Okeechobee 6500 Boulevard, West Palm Beach
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I went in because they sent me a text or an email of a vehicle
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They always kept doing it. So I went to go check the vehicle
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And when I asked for the salesperson, they was rude. They didn't even address me when I got here
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So I asked, I said, can someone help me? I showed the name on my phone
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I said, this guy right here. We don't know who that is. I said, well, can someone help me
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They just walked away. So I said, okay, that's very rude. So I went to where they normally do all of, like, everybody in the room
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And I asked the guy if someone can help me. He came out and asked. The salesman just shook his head. No
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So and then another guy was coming out of break room said, well, I'll show you
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I said, well, that's very rude here. I mean, you got all these salespeople right here and not one single person decided you want to help me
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I said, well, you guys text me. You contact me about a car
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I come to look at a car and I get no kind of help at all
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You know, I said, this this is very rude. so I when I looked I just felt so bad I was going to purchase the car when I went there
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if I like so I left and when I was leaving I talked to the salesman I said can I speak to
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a manager and I told the manager and he said well have you ever purchased here before I said yes I
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have actually I have a challenger outside out front I said you guys have my information y'all
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contact me and say, yeah, I want to sell a car. I come and you don address me You very rude You all your salespeople He said did you talk to the reception I said the reception is standing over there with them He said how do you know which one is reception
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I said, I was here before. I know who she is. She's the one right there. One, two, three, Arrigo
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Family! He said, what? He goes, what I said
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I said, well, I'll address it to him. I said, I mean, this is not the first time I've came in here and been treated really rude
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You know, so I went, I live right across the street from Dodge
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I went all the way down south to Fort Lauderdale and picked a car up
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Because they also sent me one. And I went down there and picked up a 1320
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Brand new, basically. I think it had like 2,000 miles or something like that on it, if that
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And I went and purchased it out from them and came right back up
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I mean, they didn't give me a hard time. I went there and they helped me right away. I told them
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They said, oh, yeah, we know who it is. And they called the lady up and she said, yes, I'm the one you talk to on the phone
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And she brought the car down. I looked at it. We took it for a quick test run, came back, did the paperwork, purchased the car, brought the car back
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And just, I just think it's very rude for that place. Even when I purchased my first one, it was very rude
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When I asked them, this is like one time before I went there, when I first purchased my first Challenger from them, they didn't even want me to sit in the car
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He told me, first thing he said, well, we don't let those go off the test run
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I said, since when? I said you don let Hellcats go But other guys you do let go off the test run And I said I can guarantee you I said I need your name and your manager name the one that told you that y don let it go
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Well, I can report you guys because I can guarantee you. I said right here, it's a black woman about to pull back in
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I was here when he went out on a test run. And so he said, well, let me go talk to him
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And then he came back with a key. I don't want to ride it now. That's the way, but it's just so close to me
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That's the only reason why I go to that one, because it's like right across the street
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What I like is somebody to address their sales crew, because they don't have no customer service skills
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If you can train them, or whatever it takes. you know I've had friends
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I told them don't eat a bottle to go there I hate the bad mouth Dodge
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but that Dodge I do not recommend them to no one and people love my car
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I right there I have a Trump Crazy it's a purple car and everybody asks me
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oh wow wonderful car where did you get it from you know you got a Dodge it's just new it's beautiful
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they like it but I don't recommend. I said, do not go to that Dodge
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I tell people that. I said, do not go there. Don't waste your time
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They refer them to UZ, Downsoft, Universal, and Sawgrass. They said, all the way down there, I said, you'll get
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better customer service. I mean, I would like them to train their salespeople. Like I said
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you know, if someone come in, you know, can I help you
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You know, not the rude coldness It so cold there I think I even got a video No I deleted that video But when I came in and I got not one person to say can I help you But you got seven or eight salesmen just sitting around talking with each other If y think that
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nice, I mean, I know to take my money somewhere else. I mean, I just can't
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deal with coldness like that. I can go basically to most car dealers and won't have that kind of problem
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It's the only Dodge that I've ever had that kind of problem. I've read their reviews
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I see their customer service bad reviews. They got a lot of bad negative reviews with them
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Not just their thing, even in their customer service. We bought a Dodge Ram back in January to start our business in March
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It's a Ram 3500, brand new from Chrysler Landmark Dodge in Moral, Georgia
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It has been the biggest mistake we ever made. Volume is not working again
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Volume on here on the steering wheel is not working. I don't know if it's just the management the way it is
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I have no idea. But they're very rude here. I went in very cold customer service. I don't recommend it to my friends. I feel really bad about saying that about jobs because I've had good experience down soft with the ones in Fort Lauderdale. I've also seen the ones in Miami and never had to ruin this
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as far as that I would recommend people to go soft if they live in Palm Beach Florida
