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jumping on here with some breaking news
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affecting some roku users they are not
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able to launch specific apps i'm hearing
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a lot from youtube users as well as
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youtube tv but more apps are affected
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check out twitter roku being flooded
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with screenshots of the issue here's the
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message it says can't run channel at the
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top the name of the app and then that it
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could not be reinstalled from the
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network people started reaching out to
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me about this issue on september 14th
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and really i didn't have much to tell
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them because i have not experienced the
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issue i'm able to access all my apps
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through roku but in the last hours roku
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is acknowledging this issue it's saying
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a small number of customers have
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reported the issue where they're not
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able to load certain channels and then
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it shows that message that i just read
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to you roku says no need to contact
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customer support because they're working
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on it a second message includes an
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action item something you can actually
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do it says you should update to the
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latest software here's how start by
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pressing the home button on your roku
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remote then scroll down to settings find
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your way to system then select system
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update and check now now your roku
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should be checking for updates on its
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own automatically but it doesn't hurt to
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try it manually more recent messages
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from roku say yeah they're still
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investigating and again you do not need
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to contact customer support so it
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appears this issue is on roku's end not
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youtube tv or any other app that you're
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experiencing the issue with but you can
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understand why people are concerned
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because youtube tv and roku have been
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fighting for months now so when this new
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issue came up and sure problems can
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happen a lot of people jump to the
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conclusion that youtube tv and youtube
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have been removed from roku altogether
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not the case but this is important if
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you're trying any troubleshooting on
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your own do not uninstall the youtube tv
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app and that's because as long as roku
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and google are fighting you cannot
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download the youtube tv app as a new
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user only existing users can continue to
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use it and in the meantime the best
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thing you can do is use the work around
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of accessing youtube tv through the
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youtube app i wish i could be more
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helpful but right now what i'll do is
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i'll drop a link to the roku page where
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they're updating users and that way you
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can stay on top of this on your own and
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hopefully there will be a resolution
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soon thanks for watching
