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How To Use Mpesa App For Beginners | Send Money, Download Statements, Paybill Payments
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Apr 12, 2025
In This tutorial I show you how to transact with Mpesa App. You will learn how to Send Money make Paybill Payments, Withdraw funds, Download Mpesa Statements. You will also learn how to get your Mpesa transaction messages and codes all using the app on android smartphone or iPhone. WATCH: https://youtu.be/1SBgk1OztEY #Mpesa #MpesaApp
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0:00
in this video I'm going to show you how
0:02
you can start using Empessa mobile app
0:05
to make transactions such as sending
0:07
money pay bill payments and so many
0:10
others I'll also show you some of the
0:12
greatest features that you should know
0:13
and start using on Empessa app So my
0:16
name is Isaac and this is a minute with
0:18
AI If you find this video helpful I'll
0:20
kindly request that you hit the like
0:22
button and subscribe to this channel to
0:24
support me So the first thing you need
0:26
to do to get the Empessa app is to go to
0:28
Play Store So if you go to play store
0:30
here and then just type in Empress you
0:34
can see the app is here just tap on it
0:37
and then go ahead and install So once
0:39
you have installed it it's time to go
0:41
ahead and open Just tap on this open and
0:43
the app will open So I already have the
0:46
Empessa app here on my smartphone and
0:48
I'm going to open it And in this
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tutorial I'm going to show you how to
0:52
transact And practically I'll be making
0:55
sent money transaction and also pay bill
0:57
transaction just to show you how to use
0:59
this app So if you're using this app for
1:02
the first time you'll have just to enter
1:03
your phone number and then you'll have
1:05
to enter your EMPA pin the usual Empessa
1:08
Pin you normally use And once that is
1:10
done you will have logged in So once you
1:14
log into your Emperor account you'll be
1:15
able to see your balance here And here
1:18
is the balance section And you can in
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fact hide or show this balance So if I
1:23
tap on it I can hide it And as you can
1:25
see it is hidden If you tap on this I
1:28
again it will now show your balance You
1:30
can also see your FISA limit there Now
1:33
if you look at this interface you see we
1:35
have quite a number of things we can do
1:37
with this app So the first option you
1:39
can see we have a send money option
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which is this send and request and then
1:43
we have pay and withdraw and even by air
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time So you can do all these things and
1:50
many more others So let me show you how
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you can easily send money And by the way
1:54
this is the best way to send money You
1:56
rarely send money to the wrong number if
1:58
you are using Empessa app So go ahead
2:00
and tap
2:02
send And here you have to and here you
2:05
have to choose an option whether you
2:06
want to send money request money or you
2:09
want to make the global payment When you
2:11
talk of global payment we are talking of
2:13
the visa payments and such You can as
2:16
well go ahead and make your transaction
2:18
using QR scan So maybe you want to make
2:22
um a payment or to send a payment via
2:24
scanning a QR code you can just use this
2:26
So to send money just tap on this send
2:29
money and this will give you an option
2:32
to enter your phone number first If you
2:34
had previously sent money to other
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contacts you can see they will be under
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frequent Those contacts that you
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frequently sent money to As you can see
2:42
mine are here Alternatively you can go
2:45
ahead and enter the phone number So if
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you don't have the number saved on your
2:48
smartphone just go ahead and tap on
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enter phone number And here you'll have
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an option to just type in that number
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that you want to send the money to And
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that will be good So for my case I don't
3:00
want to enter the phone number I want to
3:02
send money to a contact that I have on
3:04
my smartphone already If you already
3:06
have the phone number you want to send
3:08
money to on your smartphone just use the
3:10
search option here on top here So just
3:13
go ahead type on search and from here
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you can search the name you saved on
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your phone and then it will appear here
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So for instance I want to send some
3:23
money to my brother So I'll just go
3:24
ahead and type the name of my
3:29
brother and once I see it I just tap on
3:32
it Now I can just go ahead and enter the
3:35
amount I want to send So for instance I
3:38
want to send some little amount Say I
3:40
want to send him 950 shillings So I've
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entered the amount If you have enough
3:46
money in your wallet this will be green
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and you'll have an option to continue
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However if you have less you'll not be
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able to continue You'll have to reduce
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the amount Now there is another great
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option under this Empa app that you can
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use that is adding withdrawal fee So
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instead of struggling to calculate the
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withdrawal amount that that you might
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add on top of the amount you want to
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send if you want just to include the
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withdrawal money for instance I want to
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send him exactly 950 but I also want to
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cover the cost of withdrawing so that he
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receives exactly 950 and this should not
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be part of the withdrawal money So I can
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go ahead and add withdrawal money and as
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you can see here it is 29 shillings for
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950 shillings So I just go ahead and tap
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on add withdrawal
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fee and it will automatically add it at
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the final payment stage So once you're
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done go ahead and tap on
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continue So you can see the name of the
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person receiving the money and then the
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amount Now you can see here the
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withdrawal fee has been included and
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then down here you can see the amount
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you'll be charged the transaction cost
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on your side So I'll be charged 13
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shillings Go ahead and tap on send And
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then you have to enter your PIN to
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complete this transaction So I'll go
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ahead and enter my
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PIN And now see the transaction is
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successful I've received them person
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notification here So once you're done
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just tap on done here So I'll go ahead
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and exit by tapping on done And this
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will take me again to homepage You can
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see the balance has been refreshed And
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now I have less amount Now the next
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payment you may want to make is buy
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goods or pay bill I'll go ahead and make
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a pay bill payment for maybe my internet
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services and see how that goes So for
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that just go ahead and tap on pay this
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pay We have here option pay bill buy
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goods and then we have global pay and k
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I want to make a pay bill
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payment And we have here some of the
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readily available pay bill numbers For
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instance we have for TV and internet
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water safar electricity So if yours is
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here for instance you want to pay the
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internet You can go ahead and choose
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from this For instance I want to pay
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fiber internet You can see the option
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for J telecommunication is here This is
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the pay bill number I can just go ahead
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and tap on it and the pay bill will be
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added here Alternatively if you don't
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have that pay bill number already added
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on your on your phone you can just go
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ahead and tap on this enter pay bill and
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then go ahead and enter your pay bill
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number here For example I can go ahead
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and enter my pay bill
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number and then
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proceed And as you can see it has
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brought me the same center name that is
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J telecommunication Under it enter your
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account So I'll go ahead and enter my J
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telecommunication account number And
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there we go That is my account number
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Then I'll tap on continue Now here you
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have to choose whether you want to pay
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with the amount or you want to pay with
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your bongo points So if you tap here you
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can make your choice whether you want to
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make the payment with your bongo points
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And as you can see we have the that
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option here So for instance I want to
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make the payment with my pesa wallet
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balance So I'll go ahead and enter my
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amount So if you want to pay with your
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pesa balance just go ahead and enter the
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exact amount that you want to make and
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then tap on continue Now this will go
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ahead and give you the summary of your
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payment details If you're okay you can
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see the business name is this the P bill
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number is this and the account is this
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and the amount you want to pay is this
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And as you can see the fee that will be
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charged the fee that I will be charged
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the transaction cost is 34 shillings So
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if you are okay go ahead and tap on pay
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bill Now this will take you to the last
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and the final step where you just enter
7:48
your pin number and that is it And as
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you can see the transaction is done The
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amount has been paid and that is
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complete I can now exit by just typing
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on
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done And as you can see the page will
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refresh automatically and you'll now be
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able to see your new balance Now the
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next important thing you can do with
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your Empessa app is to get the
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transaction messages So in one way or
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another if you have lost your or if you
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have deleted your empa statement or your
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empa transaction code the easiest way to
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get it is to go to this statement As you
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can see we have here empa statement and
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if you tap on see all this will list
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your recent empa transactions that you
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have just made Now from this list you
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can tap on any and you'll be able to see
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the amount you made For instance if
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someone maybe claims they paid you some
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amount and you can't see the amount you
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can just go ahead and look for the date
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For instance we have here a summary of
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the recent payments but you can go back
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up to the last 3 months You can see this
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is April You can go back to the payment
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for March You can go back to the payment
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of February So it gives you a summary of
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the last 3 months transaction Just tap
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on any You'll be able to see their names
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here And once you see their names you
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can go ahead now tap on the name And
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this will give you the transaction code
9:08
the amount paid and even the date the
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payment was done which is here including
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the time Should you need to print a
9:15
statement or get a statement for a
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longer period of time you can still go
9:20
ahead and download your statement here
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using the Empment If you go ahead and
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tap on see
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all down here you'll see an option to
9:28
export a statement So from this if you
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tap on this you'll have an option to
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choose the type of transactions So we
9:36
have all transactions here Or if you
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just want the sent money transactions
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you can just choose this If you want pay
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bill transactions select pay bill and
9:45
that will change You can as well go
9:47
ahead and tap on buy goods If it is for
9:50
sent money you can as well go ahead and
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just select sent money Then from here
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you have to go ahead and choose the
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period under which you want to get the
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statement And as you can see you have
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you can choose here the start date and
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then the end date So for instance I want
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a statement for buy goods I'll go ahead
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and select by goods and then I'll choose
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start date and then the end date Now
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here start date you can go back to any
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period of time that you want So for
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instance I can say I want from maybe I
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can choose January here And if I choose
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the date you can see it has changed You
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can even change the year and then the
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end date that is the latest date that I
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want And then go ahead and tap on
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generate statement So if I go ahead and
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generate statement it will generate for
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me a by good statement for the side
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period of time And you can see the
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statement is successful And now it has
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been sent to my phone And now look at
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that This is all my my buy good
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statement for the selected period of
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time So I can go through it and I'll be
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able to see all the transaction So if I
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zoom this you can see all the
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transactions the date they were done and
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the details of the businesses these
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payments were made to You can see all of
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them here If you want this statement to
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be you want to use it for official
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purposes you can as well go ahead and
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download it and then send it to wherever
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you want comes to your phone and you can
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download it You can see the download
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option is here Now you can open it
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externally and here is the statement So
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I'll go ahead and save this is by good
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statement I'll save it and now I have it
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on my phone Here it is So that's how you
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download your statement from Safariccom
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Empessa app You don't have to visit
11:37
customer care services to get your EMPA
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statement
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You can also go ahead and obtain other
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services through this app such as the ZD
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money market funds services the Mali the
11:49
MU if you want to transact and KCBM pesa
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they are all available here And if you
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tap on view all you can see quite a
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number of services that you can get
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through this EMPA app Now the other
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thing is you can monitor your graph your
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transaction graph straight from your
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Empessa app If you go here on top and
12:08
tap on this chart you'll be able to see
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the graph of your transaction And this
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will give you a split of how you have
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transacted the general transaction the
12:17
family and friends transactions and also
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the withdrawal transactions So if you
12:22
tap under each you'll be able to see
12:25
using EMPA app You can even go ahead and
12:28
switch between months As you can see for
12:30
the last 6 months you can also go back
12:34
and this information will all be
12:35
available here So that's how you use
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your Empessa app to perform various
12:39
activity or to transact with ease So if
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you have any other question kindly let
12:44
me know in the comment section Otherwise
12:46
if this video was helpful to you I'll
12:48
kindly request that you hit the like
12:50
button and subscribe to this channel to
12:52
support me Thank you for watching and
12:54
let's meet in the next video