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In this video, I'm going to show you how
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you can troubleshoot your ProtonVPN app.
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If you have been facing challenges with
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the app, maybe your app can't respond.
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It is not opening or it keeps on
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crashing whenever you try to open it.
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Let me show you how you can fix this
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problem on your ProtonVPN app for once
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and for all. If you found this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. All right,
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let's get into it. Now there are quite a
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number of steps you can take for you to
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fix any problem related to your app. In
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the first method you need to go ahead
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and access the app information page. Now
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for this I'll go ahead and use settings
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and then from settings scroll until you
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find an option called apps. Now under
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apps look for option called manage apps
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or all apps or more apps depending on
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your smartphone. For my case I'm using a
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Redmi smartphone. However this process
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should be more or less the same on any
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other Android smartphone. Now from here
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go ahead and tap on manage apps or all
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apps and this will go ahead and list all
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the apps that you have on your
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smartphone. From the lists proceed and
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look for your app. As you can see my
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proton app is here. Alternatively you
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can just search for your app using the
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search function on top here. Once you
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find it go ahead and tap on it and it
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will take you to the app information
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page and this is where we shall do our
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first troubleshooting. Now if getting to
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this page is quite complex for you then
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let me show you a shortcut method to get
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here. For that just go back and then go
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ahead and look for your app and then
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this time around long press on it.
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Choose the option called app info. If
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you tap on it it will again take you to
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the same app information page. From here
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we want to go ahead and clear the app
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data. And if I go ahead and tap on
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storage you can see we have quite a
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number of data that has been stored by
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this app. And especially I'm interested
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in this cache data. When you talk of
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cache data, we are talking of small
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files that the app normally stores to
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enhance user experience. The problem is
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the more these files accumulate. They
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might cause your app to malfunction. To
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clear them, go ahead and tap on clear
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option that is down here and then choose
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the option called clear cache and then
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okay. And this will wipe out all the
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data that was under cache. At this
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point, go ahead and restart your
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smartphone and then open your ProtonVPN
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app and it should have fixed all the
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problems that you are experiencing.
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However, if this didn't solve your
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problem, then you may want to go ahead
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and clear now all the data by tapping on
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clear all data on the same page and then
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okay from here. Now, try and open the
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app and this should have fixed your
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problem. However, in case you're still
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experiencing the same problem, then
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proceed to the third and the last
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method, and that is looking for your app
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and then updating it either through
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Google Play Store or App Store. For my
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case, I'm using an Android smartphone.
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So, I'll go ahead and look for Play
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Store and then look for the app. You can
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see my app is here. Look for any option
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called update. Should you see we have an
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update option here? It means you have
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been using an outdated version of
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ProtonVPN app and it might contain bugs
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that are causing the app to malfunction.
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Go ahead and tap on update to update it
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to the latest features or to the latest
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version to get the latest app that is
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working optimally. So that's how you
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troubleshoot and fix any problem related
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to your ProtonVPN app. If you have any
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other question, kindly let me know in
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the comment section. Otherwise, thanks
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for watching and let's meet in the next
