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In this video, I'm going to show you how
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you can troubleshoot your CNN news app.
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So, if you're getting a challenge
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opening your app or your app just can't
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respond, maybe it keeps on crashing,
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then let me show you how you can fix
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this problem and get your CNN app
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running without any problem. If you find
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this video helpful, I'll kindly request
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that you support me by liking the video
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and also by subscribing to my channel.
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All right, let's get into it. Now, there
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are quite a number of steps you can take
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to be able to troubleshoot your CNN app.
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In the first method, we're going to
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access our CNN app information page to
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be able to troubleshoot. To do that, go
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to settings. And for this tutorial, I'm
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using an Android smartphone. So, this
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process should be more or less the same
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on any other Android smartphone. Now,
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under this, go ahead and look for the
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option called apps. And here is my apps
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option. Under apps, look for the option
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called manage apps. It might be more
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apps or all apps on your smartphone. And
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then this will go ahead and list all the
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apps that you have on your smartphone.
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Now scroll down until you find your CNN
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app. And as you can see, my CNN app is
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here. I'll go ahead and open it. But if
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you can't find your CNN app, you can
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also use the search option up here to
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locate your app. Once you find it, go
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ahead and tap on it to open. And you are
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on the app information page. This is
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where we shall do our first
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troubleshooting. However, if you are
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finding it hard to get to this page,
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then let me show you a shortcut method
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to get to the app information page for
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CNN app. For that, just go ahead and
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look for your app on your smartphone.
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And then once you find it, just long
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press on it. And now here you can see we
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have these three options, share, app
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info, and uninstall. Go ahead and tap on
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app info, and it will take you to the
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same page. At this point, now we want to
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go ahead and clear the app data. Now
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more especially cache data. Now if I go
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to storage here you can see we have a
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lot of cache data. Now one of the reason
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why your app is malfunctioning is
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because of accumulation of cache data.
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When you talk of cache data we talking
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of small files that your app normally
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stores to enhance your user experience.
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However the problem is when these files
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accumulate they might also be junk and
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then cause your app to malfunction. So
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to clear this junk, go ahead and tap on
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clear data down here. And then choose
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the option called clear cache. Then
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okay. And as you can see, instantly the
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cache data was cleared. At this point,
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go ahead and restart your smartphone and
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then open it to see if that has solved
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your problem. And at this point, you
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should have no issue. However, if this
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problem didn't go away or you're still
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experiencing some challenges, then come
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again to this app information page. And
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at this point, choose the option clear
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all data down here. And okay, now this
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will go ahead and clear all the app data
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and you'll have to login a fresh for you
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to be able to use CNN app. And at this
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point now, every problem should have
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gone. However, if you're still
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experiencing any problem, then you might
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want to go ahead and access the app
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through app store and find out if you
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have any update. For that, we shall need
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to go ahead and access it either through
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App Store if you're on iPhone or Play
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Store if you're on Android. For my case,
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I'm on Android and therefore I'll go
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ahead and open my Google Play Store and
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then just search for CNN. And here you
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can see my CNN app is here. At this
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point, go ahead and tap on update to get
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the latest version of CNN app. So if I
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go ahead and tap on update, this will go
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ahead and download the latest version of
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CNN app and then install it on my
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smartphone. Now once this is done, I'll
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have the latest version of CNN app where
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I can now go ahead and open and start
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reading the latest news from CNN. So
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that's how you can troubleshoot or clear
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any problem with your CNN app. If you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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thanks for watching and let's meet in
