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In this tutorial, I'm going to show you
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how you can troubleshoot your Bit Gate
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mobile app. So, if you're finding a
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problem with this app, maybe the app is
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not operating or it keeps on crashing.
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Let me show you how you can fix this.
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Now, if you find this video helpful,
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I'll kindly request that you support me
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by hitting the like button and also by
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subscribing to this channel. It really
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helps me. Now, in the first method, we
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are going to access the app information
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page and then we shall begin our
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troubleshooting from there. Now to
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access the app information page, it is
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quite simple. Just go to settings and
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it and then from here scroll down until
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you see the option called apps. And here
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is. Now for the sake of this tutorial,
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I'm using Redmi Note 10. However, this
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process should be more or less the same
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on any other Android smartphone. So
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depending on your version, you might see
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we have this option called manage apps.
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And on some Android smartphone, it might
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be listed as all apps. Just go ahead and
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tap on it to open all the apps that you
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have on this smartphone. Now scroll down
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until you see your app. And as you can
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see, mine is here. Tap on it to open.
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And as you can see, we are on the app
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information page. So if this process was
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quite long, let me show you a shortcut
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to get to app information page. If I go
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back and look for the app, you can
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simply go ahead and long press on the
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app again. This will display the app
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information. Now from here if you tap on
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app info like this it will still take
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you to the same app information page.
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From here we want to proceed and clear
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data here. As you can see we have the
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option to clear data here. If I go ahead
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storage you can see a breakdown of the
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data that this app is using. And one of
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the biggest problem is cache data. So
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when you talk of cache data or cache
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files these are just small files that
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the app stores whenever you use it. The
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reason why these files are stored is to
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enhance user experience. However, the
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accumulation of these files might cause
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your app to malfunction. So, what you
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need to do is just to go ahead and clear
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these cache files. To clear the cache
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files, go ahead and tap on clear data.
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And then you'll see we have these
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options called clear all data and clear
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cache. Go ahead and tap on clear cache
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and then complete it by tapping on okay.
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And look at that. The cache data has
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been cleared and part of user data has
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been cleared. So once that's done now
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proceed and restart your smartphone and
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then try opening it. And at this point
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now your app should start running
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smoothly. However, if this didn't solve
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your problem then you might want to go
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ahead and clear all the data. However, I
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recommend this as the last solution
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because it normally wipes out all your
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login details and you'll have to login a
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fresh. However, if you're okay, just
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proceed and tap on okay. But if you're
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not okay with this, you can wait and use
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the third method that I'm shortly going
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to show you. So if you tap on okay, you
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can see the user data will be wiped and
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then you'll have to log in a fresh and
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now your app should be up and running.
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But should you still find any challenge
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then proceed to the third and last
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method and you can do this through
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Google Play Store. So if I go to Google
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Play Store and tap on it like this and
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if you are using an iPhone, you can do
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this through the App Store. So I'll go
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ahead and search for the app and tap on
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it to open. And here it is. Now proceed
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and look for any update if it is
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available. Now one of the reason why you
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might be experiencing a lot of
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challenges is because you are using an
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outdated version of this app and all you
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need to do is to upgrade or update to
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the latest version. So if you can see
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any update button here, go ahead and tap
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on it. Then this will update your app to
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the latest version. This will fix a lot
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of bugs and security issues that were
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associated with your older version of
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Bitgate app. Now at this point you can
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now proceed and start using your app
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without any problem. So by following any
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of these methods you should be able now
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to get your app running smoothly. If you
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have any other question kindly let me
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know in the comment section. Otherwise
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if this video was helpful to you please
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like the video and also subscribe to
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this channel. Thanks for watching and
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watch the next video.
