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In this video, I'm going to show you how
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you can troubleshoot your Afro
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Introductions app. So, if you've been
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facing challenges with your app, maybe
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the app is too slow or it can't open or
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when you open it keeps on crashing, then
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let me show you how you can fix this
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problem once and for all. My name is
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Isaac and if you found this video
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helpful, I'll kindly request that you
0:23
support me by liking the video and also
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by subscribing to my channel. All right,
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let's get into it. So there are quite a
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number of steps you can take for you to
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troubleshoot this app. In the first
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method, we're going to troubleshoot it
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through the app information page. So to
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access the app information page of these
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afro introductions, go ahead and look
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for settings and then tap on it and from
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settings scroll down until you see this
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option called apps. Now from apps, look
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for the option called manage apps. On
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your smartphone, it might be written all
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apps. So go ahead and tap on it. So for
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this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. Now from this list,
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go ahead and find your app and you can
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see mine is here. Alternatively, you can
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use the search function on top here to
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search for this app. So if you go ahead
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and tap on your app, you can see we are
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on the app information page. And this is
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where we shall begin our
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troubleshooting. However, if you can't
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find this page, then let me show you how
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you can get to this app information page
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using a shortcut method. For that, just
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go back and then look for your app. And
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then from your app, long press on it.
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And you can see we have this second
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option app info. If you tap on it, it
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will again take you to the same app
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information page. From here, you want to
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clear the app data. And if I go ahead
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and tap on storage, you can see there's
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a lot of cache data. So one of the
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reason why your app is malfunctioning or
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is quite slow is because of accumulation
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of this cache data. So to fix this
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problem go ahead and clear this cache
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data by typing on clear data here. So
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cash data normally helps to enhance user
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experience. But sometimes when this data
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accumulates your app might malfunction.
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So to clear the data go ahead and choose
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the second option clear cache and then
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okay. And this will clear all the cache
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data. From here, restart your
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smartphone. Then open your app and this
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should have fixed your problem. However,
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if you're still experiencing issues with
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your app, then go ahead and clear all
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the data and then okay, like this and
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you'll be done. Now, at this point,
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everything should be okay. However, if
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you're still facing any challenge, then
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you'll need to go ahead and access the
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app either through Google Play Store or
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App Store and update your app to the
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latest version. To do that, I'll go to
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my Google Play Store and then search for
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the app. Once you have found it on your
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Google Play Store or App Store, then go
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ahead and look for any option called
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date. You should be able to see it here.
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For my case, I don't have an update,
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which means I have the latest version of
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Afro introductions. Now, once you update
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your app, you'll now get this option
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called open. Now, you can start using
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the latest version of this app with the
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latest features. So let me know which of
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these methods solved your problem. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, thanks for watching and let's
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meet in the next video.
