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In this video, I'm going to show you how
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you can troubleshoot your Adop Express
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app. So, if you've been receiving a lot
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of challenges with your app, maybe your
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app is too slow or your app keeps on
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crashing or it can't open at all, then
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let me show you how you can put an end
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to this and then get your app running
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without any problem. If you found this
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video helpful, I'll kindly request that
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you support me by liking the video and
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also by subscribing to my channel. All
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right, let's get into it. Now there are
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quite a number of steps you can take for
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you to be able to solve this problem. In
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the first method we'll need to go ahead
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and access the app information page. And
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to do this we are going to access the
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app settings page. So I'll go back and
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then look for settings. And then from
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here go ahead and look for the option
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called apps. From apps you should get to
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this page. Look for this option called
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manage apps or all apps. So if you tap
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on it this will go ahead and list all
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your apps that you have on your
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smartphone. So for this tutorial I'm
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using a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. From
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the list, look for your app and you can
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see mine is here. Go ahead and tap on
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it. Alternatively, you can just search
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for your app using the search function
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on top here. So once you open your app
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now, you'll be able to see app info page
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is here. And this is where we shall do
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our first troubleshooting. However, if
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you can't access this page, maybe it is
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too complex for you, then let me show
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you a shortcut method you can use to get
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here. For that, just go back and then
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look for your app. And once you find
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your app, just go ahead and long press
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on it and select the second option, app
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info. If you tap on it, it will again
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take you to the same app information
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page. Now, under this, we want to clear
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the app data and more specially cache
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data. So if I go to storage here, you
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can see we have quite a number of cache
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files. Now when you talk of cache data,
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we're talking of small files that your
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app normally stores to enhance user
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experience. The problem is accumulation
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of these files might cause your app to
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malfunction. So to solve this, go ahead
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and tap on clear data and then clear
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cache and then okay. Now don't worry,
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this will not erase any information or
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any activity that you are performing on
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this app. From here, restart your
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smartphone and then open it to see if
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your problem has been solved. In most
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cases, this should be able to solve all
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your challenges. However, if you still
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experience any problem, then you might
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want to go ahead and proceed further to
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clear all data by clicking on clear all
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data here. Then that will go ahead and
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clear all data. Now, you can see user
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data is zero and cache data is zero. Now
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at this point you'll have to go ahead
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and login a fresh and then this should
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have solved your problem. However,
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should you still experience any other
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challenge then you might want to go
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ahead and solve this problem using the
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third and the last method and that is to
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access this app either through Google
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Play Store or App Store to find out if
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we have any update and then update it to
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the latest version. To do that just go
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and click on play store and then search
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for your app. Then go ahead and check if
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we have an update. You'll see here. Then
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update it to the latest version. And now
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this should be able to solve any problem
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that you had. You can start now using
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your app without any issue. So if you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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if this video is helpful, please like it
3:29
and also subscribe to my channel. Thanks
3:32
for watching and let's meet in the next
