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Are you looking for a high-paying Customer Support Rep job that is hiring in South Africa as well as Remote Worldwide?
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Video Time Stamps:
00:00 Intro + salary
02:16 Job Requirements
05:00 Specific Job Application Tips
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0:00
and
0:01
25,000 rands a month, which is $1,500 working as a Service coordinator for a company that is based in the US. They are actively hiring worldwide
0:11
But I know for a fact that they've been interviewing in hiring people that are based in Africa because it's the summary is
0:18
$1,500 if you're based in the US I don't think it will even pay a quarter of your rent but in South Africa because of the exchange rate
0:26
$1,500 is around $25,000 one could pay for their rent, pay for their car note, after tax and all of that, right
0:33
So guys if you are new here, hi My name is Len and welcome to my channel
0:38
If you're visiting or passing by do not forget subscribe if you're regular welcome back guys. I post job leads every day
0:44
on my newsletter by 11 a.m. So if you want to look for a job get
0:51
Remote hybrid on-site leads, please check my description box and sign up. It's for free, right
0:57
Okay, so with regarding this job, we're going to talk about the salary, which I have done
1:02
We are then going to talk about what you need to apply Then we'll talk about the job description itself what you'll be doing and also interview tips as usual guys
1:11
I'm gonna be pinning everything on this side of my screen Don't look at my daddy shoes guys ignore them and I will be looking down on my device so that I can be able to read
1:21
From the description box. No guys. I do not cream them. I don't know how to cream. All right, it's a thing of mine
1:27
okay, let's get into it so guys as I say the company is called support adventure and
1:33
They are a company that is u.s. Based in the higher remotely
1:37
So basically what the company does they've got around 200 IT technicians
1:42
And so if you are working from home or you are an solar entrepreneur and you do not have a tech team
1:48
You can call these guys hire this company to assist you Remotely to solve your technical needs. That's basically what they do. So they have cancelled out companies having
2:01
Take or IT disks in their company and they do consulting with like that. Okay
2:06
So what you need for this job, right? All you need guys is literally
2:11
To be able to speak English so skills and abilities I must the following skills and abilities are a must strong English language
2:20
skills both written and spoken a great passion for customer service great attention to detail a passion for learning the
2:26
Barrier to entry is very low. I think at most if he's just got my trick and you can speak fluent English
2:33
You are as good as in night But obviously a lot of things come into play during the interview and what experience it's a competitive world, right
2:42
but Really? They just want somebody who can use a laptop and be able to speak English. That's all they need now
2:50
Let us talk about the job duties requirements right duties What will you be doing is supporting our clients and users with their day-to-day issues by cataloging assigning issues
3:00
Our client taking our teams you'll be assigned to work directly at one of our clients is an integral part of their help this team
3:08
You'll be using a ticketing system to dispatch tasks for technicians Communicate with clients on a regular basis via email and telephone
3:17
Basically guys, all you'll be doing is if a client calls in like hey, my windows 10 is not updating, right
3:25
I'm getting a sign saying hey update your windows or whatever it is
3:29
And I've been trying I've gone and Google whatever nothing is happening I need a tech guy to take a look your job will be to clarify and know exactly what your client needs
3:40
Then after you take notes and you document this you book a time for a technician
3:46
To call back or whatever channel that they do to communicate with their clients, right
3:51
So guys it really is as simple as that So you then log in the call the technicians will then have to call in
3:57
So you don't necessarily even need to know any technical thing. Really you don't
4:03
Your job and I think they will give you training a lot of them do give you training a lot of the companies do
4:09
offer training and once you start working you see that a lot of clients customers call in with the same issue and
4:15
After a week guys, like most of these things will just be Easy, I'd like to say right? Okay, if you do have experience
4:24
managing a ticketing system If you do have experience in dispatching or service coordination
4:31
You have a good chance now how to apply guys. The link will be in the description box. Please take a look at it and
4:39
also All you need to do is complete a form that is on the link that is below once you read that
4:46
Once you read the job description for yourself, please click on the link and just apply you just need to complete a form
4:52
This is what they say in general Candidates take four to six hours to complete the whole process
4:58
Which is spread over a period of two to three weeks depending on your availability
5:03
You should know also that they do Have a technical assessment as part of their recruitment
5:08
The candidates will pass the technical assessment will be invited to record short videos of themselves to present our to our clients
5:15
the videos are a required element of wiring process is watching videos of candidates is one of our
5:21
Clients favorite things about hiring with us as they move on to my favorite part interview tip
5:27
So there are so many layers right to this thing First is the CV you need to make sure that your CV when you do it is sure that you hey, I've done customer service
5:35
I've done admin work if you have done ticketing Please make sure you've got weights against ticketing if you've used any ticketing sir
5:42
And make sure that it's been if you've done office coordination anything of that sort to make sure that your CV reflects us
5:48
So that's on the CV part right now Let us go on to the next part with they've sort of talked about or he did it that there is going to be in
5:57
Assessment and other things taking assessment, but don't be thrown off by that. I know a lot of you guys
6:02
I'm like, oh, they're asking me I take things No, it could be just as simple as they want to see your typing speed
6:09
They want to see if they give you like a task Let's say a customer calls in or client calls even they say this. How would you
6:17
Answer them so that sort of thing So that's what some of the things that they ask in this test
6:21
Now if you are a tech person, of course, you're going to be given like take
6:26
Things to solve but this role is not a technical role. It is a
6:31
Operation stroke support stroke admin job. So don't stress about that, right? You already know all the answers
6:36
So believe me try right and the last thing that I do want to talk about is the video
6:41
Right the video the video has been costing a lot of people jobs, right it really has now it's quite simple guys
6:49
you see The video they want to see your demeanor. They also want to see if you work from a quiet environment
6:55
They want to see basically that's how they get your vibe, right
7:00
So this is what I'll think right tips make sure your video really is in a quiet environment
7:06
Make sure your background is not as busy as mine. Mine is even too busy. I would say
7:13
Look for the blank hole maybe in your bedroom living room, whatever the blank hole and do it from there, right if you've got
7:20
Unless you've got like a nice home office went in there, but most of us do not have that so make it as
7:27
Clean as possible. You don't need to go out and buy a ring light. Just be facing a window
7:33
There's no electricity right now in my place I'm using my window open you
7:38
your curtains that natural light and Be presentable, right? You can okay. I'll still that your phone can be set up or a pile of books
7:48
You can you know, so you don't need to invest any money in this thing, right for now until maybe you get a job
7:54
And you want to upgrade your laptop, but that's like after you get an offer and you've got money coming in, right
7:59
Now I do want to talk about dressing guys Let us make sure that we're not wearing anything sleeveless if it's the ladies no crazy makeup. I
8:09
don't think I'll even do like a Dark berry lipstick thing that I have now if it was an interview, right
8:15
Try and be as professional as you can because you do not know the type of person who's going to be
8:22
Looking at the video right just try and be as professional as you can now. I'm not saying goodbye like a blazer or whatever
8:29
Smart casual works. Okay. So guys anyway, like I said to apply all the links will be in the description box
8:36
Also, please join my newsletter up try guys And the whole point of the newsletter is to make sure that at least you are consistent in sending out CVS
8:44
And you will get a job remember you are amazing to let anyone tell you others until next time
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