Salesforce Agentforce Agent in Slack

hello everyone in this video we are

going to see Salesforce agent force

agent in

slack if you are using slack as your

Enterprise messaging and then if you

want to integrate Salesforce agent force

then you have to complete all the steps

that are shared in this article I will

share this in the video description you

should be able to get my blog post from

blog post you should be able to get the

link to this let's see the steps in high

level the first step is we have to

create agent force service agent in your

Salesforce orc so we have to go to

Salesforce setup we have to create

Salesforce agent and then you should

activate it the next step is in this

link you will get slack platform

connector to Salesforce package you have

to install this

in your Salesforce or so in this article

you will get the installation link from

that you should be able to install the

package next you should be a workspace

uh admin in your slack so that you can

access manage Salesforce organizations

once you go there you should uh uh be

able to add your Salesforce or to the

slack and then you will be able to

authorize it the next step

is you should

be linking your Salesforce agent force

agent with slack in order to do that in

the SL in the Salesforce slack agent

force

agent you will be able to add the

connection using API as the connection

type in the integration name you can

give any name in the Connected app you

have to select the slack Connected app

this Connected app will be available as

part of the installation which we have

done in Step number

two once this is

done quit your slack app reopen it it

will ask for authentication complete the

authentication next you will be able

to see that you can manage your agent

force agent

if you go to your slack app you will be

able to see the

agents I have added some troubleshooting

steps I will try to keep this updated if

I run into any issues so that it will be

helpful for

you in this

demo I have two Salesforce

Orcs I have added uh

slack to this uh service S I have

installed the

package and this is

my service

agent I have added the slack Connected

app in the

connections so now my service FAQ agent

is linked to slack all good same thing I

have done it for another org which is my

sales or I have installed the managed

package

here I'm making use of a agent called

sales FAQ agent in the connection I have

added the slack app so you have to click

add you have to select API you have to

search for slack so that you will be

able to select the Connected

app uh which was installed as part of

the package

installation okay now everything is set

um I was able to add uh my users to

the Salesforce org and as well as to the

slack

workspace um so if I go here if I select

uh manage Salesforce organizations I

should be able to see two Orcs one is

sales or and the other one is service or

in the agent force I initially it will

list all the available agents here you

have to click review agent so so that it

will be installed in your slack

workspace so I have installed two agent

force Agents from two different

Salesforce

HS okay now this setup is also

done I am making use of answer with

Knowledge Questions standard action so

let's test

that so for example this is my

sales or so I have to go open agent

force I have to go to sales fq

agent and then I

can ask this let's test

this so now slack is uh connecting to my

agent force agent sales FAQ agent in my

agent I have configured

uh answer question with knowledge

standard action so this will go fch the

knowledge and then it should display

it so if you want to have

multiple agent force Agents from

multiple Salesforce or in one place then

you can integrate easily

with Slack

as I told earlier please check the video

description in the video description I

have shared my blog post you can use my

blog post as a reference and then you

should be able to do this

integration I hope it was

helpful thank you for watching