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Fix “The Outbound Call Queue is Misconfigured” in Salesforce
Jul 20, 2026
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0:06
Hello everyone. In this video, we are
0:09
going to see how to mitigate Salesforce
0:12
exception. The outbound call Q is
0:15
misconfigured. Contact your Salesforce
0:17
admin for help.
0:20
If you are using Salesforce service
0:21
cloud voice along with Amazon connect
0:24
and then if you are facing this issue,
0:26
you can make use of this video as a
0:28
reference.
0:31
As a service rep, I try to go available
0:34
uh in omni channel so that I can make
0:37
outbound calls and also I can receive
0:39
inbound calls. When I try to make use of
0:42
click to dial or if I enter a number and
0:45
then if I click call,
0:49
I might get the outbound call is
0:51
misconfigured. Contact your Salesforce
0:53
admin for help error or exception. In
0:57
order to fix it,
1:01
go to routing in your Salesforce Amazon
1:04
Connect.
1:07
Under routing, select cues.
1:11
Once you select the queue,
1:14
you should be able to
1:18
edit
1:22
outbound caller ID and as well as you
1:25
should be able to configure outbound
1:27
caller flow. You can make use of the
1:30
sample outbound flows that Salesforce
1:33
has given for uh reference and you can
1:35
recreate your own outbound flow and then
1:38
you should be able to refer or you can
1:40
make use of the sample outbound uh flows
1:43
that Salesforce have already provided in
1:45
your Amazon connect. Make sure to click
1:48
save
1:50
at the bottom of the page. Once it is
1:52
saved as a service rep
1:57
go available in omni channel. If you're
2:00
already available
2:03
or online select offline and go again
2:06
online so that the syncing will occur
2:09
and uh it will reset your status back
2:12
and forth in both Salesforce and omni
2:14
channel. Once it is done, then you can
2:18
make use of click to dial option or you
2:20
should be able to
2:24
dial a number and then you should be
2:26
able to make the outbound calls
2:28
successfully.
2:34
Once outbound caller ID number and
2:36
outbound caller flow are configured, you
2:38
should be able to successfully make
2:41
outbound calls from Salesforce service
2:43
cloud console application.
2:55
I hope it was helpful.
3:04
Thank you for watching.
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