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Salesforce Agentforce Topics usage Analytics
Aug 19, 2025
Blog Post: https://www.infallibletechie.com/2025/08/salesforce-agentforce-topics-usage-analytics.html
View Video Transcript
0:06
Hello everyone. In this video, we are
0:08
going to see how to monitor and track or
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report Salesforce agent force topics
0:16
usage. Let's say you have built several
0:20
Salesforce service agents or employee
0:23
agent force agents and then you have
0:26
configured multiple topics and in each
0:28
and every topic you have associated
0:30
multiple actions. If you wanted to see
0:33
how the topics are used and if you
0:37
wanted to track the usage then you can
0:39
make use of two standard data cloud
0:43
report types. One is co-pilot for
0:46
Salesforce apps events and the other one
0:49
is service agent co-pilot a uh events.
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Copilot for Salesforce apps events
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report type should be used for employee
1:00
agent force agents and uh service agent
1:03
copilot events should be used for agent
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force service agents.
1:10
So when you go to reports tab and then
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if you click new report
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select all here you can search for
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co-pilot
1:24
you can make use of uh co-pilot for
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salesforce apps events if you're going
1:29
to make use of agent force employee
1:32
agents if you wanted to track the topics
1:35
usage for agent force service agents
1:38
then you can make use of service agent
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copilot events. So these two are
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standard data cloud report types
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using which you should be able to run a
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report.
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So this is for uh agent for service
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agents since I'm making use of service
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agent copilot events report type. This
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one is for employee agent force agents
2:05
because the report type is a copilot for
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Salesforce apps events.
2:15
You can also build a dashboard or you
2:18
can add a chat
2:22
for these reports.
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I hope it was helpful.
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Thank you for watching.
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