Replace an actual agent’s name in Salesforce Messaging for In App and Web

In the Salesforce Presence Configuration for the Omni-Channel configuration, we can make use of Agent Alias to replace or mask or hide an actual agent’s name in Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2024/08/replace-an-actual-agents-name-in-salesforce-messaging-for-in-app-and-web.html