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Get Conversation Entries for Voice Call in Salesforce Service Cloud Voice

Jul 27, 2022

infallibletechie.com

ConversationEntry contains the conversation between the agent and the customer. SOQL and Connect API can be used to get Conversation Entries for a Voice Call record in Salesforce.
Blog Post: https://www.infallibletechie.com/2022/07/how-to-get-conversation-entries-for-voice-call-in-salesforce-service-cloud-voice.html

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