Update existing Contact from Salesforce Pre Chat Form

If the Salesforce Pre-Chat code finds the existing contact and if you want to update the existing contact with the latest details from the Pre-Chat, we can make use of a Lightning Web Component on the Chat Transcript Lightning Record Page. In the Lightning Web Component, we can use getRecord, getFieldValue and updateRecord. Blog Post: https://www.infallibletechie.com/2024/06/update-salesforce-chat-existing-contact.html