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We can display Images while using Salesforce Agentforce. Use the Output Rendering as Rich Text instead of the default option Text.
Blog Post:
https://www.infallibletechie.com/2025/02/display-image-in-salesforce-agentforce.html
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0:04
hello everyone in this video we are
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going to see how to display an image in
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Salesforce agent force agent
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conversation if you have a requirement
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where you wanted to display an image
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during the agent force agent
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conversation then we have we can make
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use of the output rendering as Rich text
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let's see a uh demo and then we can see
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the configuration behind it
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uh for displaying an
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image I have a
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topic uh the the topic label is product
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interest the classification description
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is handles users interest to buy
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products so if the users are interested
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in buying the products then it will uh
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come to this topic and the scope of this
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topic is to show the products
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information I have two instructions the
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first first instruction is to Fitch the
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products and show it to the customer ask
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the customer to select one product so
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they can select only one product so that
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it will display the image for
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them use show product action to display
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the product after the user selection so
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once they select the product it will
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display the product information to them
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I am making use
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of two actions here these two are cust
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custom actions these are not standard
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actions the first action I'm making use
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of an apex action so that it will fetch
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the available products next Once the
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user selects the product it will call
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this flow in this flow in each and every
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product record I have a simple HTML code
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so that it can be return returned from
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this
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flow and then it will display that
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particular HTML and making use of image
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tag and then I I will be displaying the
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product image let's see that I'm going
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to say
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interested in
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products it will invoke this Apex action
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and then it will fetch the available
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products I have some uh uh configuration
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in this Apex so that it will fetch only
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the available products we are not going
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to see the Apex code behind it so here
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are the available products I'm going to
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say I want number one the first product
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now it will call this Apex sorry now it
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will call this flow and then it will
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Fitch the uh HTML information of the
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image uh tag and then it will display
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the
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image so these are all the list of
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products and I'm able to to display an
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image okay so let's
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see this fetch product image flow
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action the agent force agent was
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seemlessly able to send the selected
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product
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information to the selected product
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input variable in the flow
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here I have selected product which is an
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input variable so the agent force agent
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was able to pass that information to
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this flow in this flow I am
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getting I'm from the selected product ID
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I'm getting the ID of the
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product and then using
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assignment this is uh another input
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variable of type text I'm getting the
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image
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HTML which is a custom field where I am
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having uh the product image information
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let me show
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that so here this image HTML is a custom
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field where I am
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making use of image HTML tag so here the
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selected product is passed and I'm able
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to get
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the uh product image which is a output
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variable so this will return the image
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HTML um
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content so this value will be return
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returned and uh I am making use of
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output rendering as Rich text so that
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that image uh HTML will be rendered
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as an image
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here so you can also make use of output
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rendering as Rich text and then you can
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display images in your agent force agent
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conversation
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I hope it was
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helpful thank you for watching
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