Salesforce SOQL from AWS InvokeSalesforceRestApiFunction Lambda function in the AWS Console
Blog Post: https://www.infallibletechie.com/2022/11/how-to-test-salesforce-soql-from-aws-invokesalesforcerestapifunction-lambda-function-in-the-aws-console.html
Update filters in Real time metrics in Amazon Connect
Blog Post: https://www.infallibletechie.com/2022/09/how-to-update-filters-in-real-time-metrics-in-amazon-connect.html
Setup Quick Connects in Salesforce Service Cloud Voice
Blog Post: https://www.infallibletechie.com/2022/10/how-to-setup-quick-connects-in-salesforce-service-cloud-voice.html
InvokeSalesforceRestApiFunction updateRecord from AWS Console
In InvokeSalesforceRestApiFunction Lambda, updateRecord method can be used to update records in Salesforce. Blog Post: https://www.infallibletechie.com/2022/11/invokesalesforcerestapifunction-updaterecord-from-aws-console.html
Populate Customer entered values from Amazon Connect in Salesforce
Store customer input from Amazon Connect can be used to get the customer input and Set contact attributes can be used to populate or pass or store the customer entered values in Salesforce Voice Call Object record. Blog Post: https://www.infallibletechie
Salesforce Service Cloud Voice Transcription from Amazon Connect
To have transcription in Salesforce Service Cloud Voice, the languageCode must be set, "Start media streaming" element should be invoked and finally the "kvsConsumerTrigger" lambda function should be invoked. The kvsConsumerTrigger Lambda function invokes
Salesforce Service Cloud Voice Real time Transcription with Amazon Connect
"Real-time and post-call analytics" should be enabled on the "Set recording and analytics behavior" Contact Flow element for real-time transcription in Salesforce Service Cloud Voice with Amazon Connect. If the "Post-call analytics" is enabled, then the
InvokeSalesforceRestApiFunction Lambda createRecord method
In InvokeSalesforceRestApiFunction Lambda, createRecord method can be used to create records in Salesforce. Blog Post: https://www.infallibletechie.com/2022/11/invokesalesforcerestapifunction-lambda-createrecord-method.html
Debug Amazon Connect Flows
"Enable Flow logs" should be enabled to troubleshoot and debug end-to-end Amazon Connect Flows. Blog Post: https://www.infallibletechie.com/2023/06/how-to-debug-amazon-connect-flows.html
Create Agent Statuses in Amazon Connect
To create Agent Statuses in Amazon Connect, please use the following steps: 1. Go to your Amazon Connect instance. 2. Select Agent Status option under Users. Blog Post: https://www.infallibletechie.com/2023/06/how-to-create-agent-statuses-in-amazon.htm
Find Amazon Connect Agent ARN
We can find the Amazon Connect Agent ARN from the Browser Network logs while editing the user from the Amazon Connect User Management. Blog Post: https://www.infallibletechie.com/2023/06/how-to-find-amazon-connect-agent-arn.html
Find Amazon Connect Instance ARN
We can get the Amazon Connect Instance ARN from the AWS Console. Blog Post: https://www.infallibletechie.com/2023/06/how-to-find-amazon-connect-instance-arn.html
Amazon Connect Inbound Flow for Salesforce Service Cloud Voice
Blog Post: https://www.infallibletechie.com/2023/08/simple-amazon-connect-inbound-flow-for-salesforce-service-cloud-voice.html
Salesforce Service Cloud Voice Callback Flow
Callback option on the Transfer to Queue block can be used for Salesforce Service Cloud Voice Callback Flow. Blog Post: https://www.infallibletechie.com/2023/09/salesforce-service-cloud-voice-callback-flow.html
Salesforce Service Cloud Voice Post Call Survey
Use "Set disconnect flow" block to call a Flow for Salesforce Service Cloud Voice Post Call Survey. Blog Post: https://www.infallibletechie.com/2023/09/salesforce-service-cloud-voice-post-call-survey.html
Pass Custom Fields values dynamically from Amazon Contact to Salesforce
To pass Custom Fields values dynamically from Amazon Contact Center flow to Voice Call Object in Salesforce, Set contact attributes element can be used. Prefix sfdc-API Name of the field should be used the syntax. Blog Post: https://www.infallibletechie.
Update Amazon Connect username format for users created in Salesforce Service Cloud Voice
Blog Post: https://www.infallibletechie.com/2022/12/how-to-update-amazon-connect-username-format-for-users-created-in-salesforce-service-cloud-voice.html
Find by whom and when Amazon AWS Lambda function was created
When we open a Amazon AWS Lambda function, we can find the Last Modified Date. We cannot find when the Amazon AWS Lambda function was created. Blog Post: https://www.infallibletechie.com/2022/11/find-who-and-when-amazon-aws-lambda-function-was-created.ht