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before boarding my Explorer Journeys
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cruise I had many questions including if
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this new line would live up to the rave
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online reviews who it's actually
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competing with and who they were really
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aiming at because I started seeing many
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ads and promotions targeting families
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with kids so as I boarded Explorer 2 in
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Barcelona for an 11 night cruise I was
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really eager to discover more and I did
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come away with some clear answers and in
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fact with one hurdle that had me
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thinking really hard if I would cruise
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with them again welcome aboard i'm Gary
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Benbridge and as with all my cruises I
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booked and paid for this trip myself at
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the going rates via my usual travel
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agent to ensure that I always offer
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independent reviews and advice and I
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will reveal later what the cruise cost
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me because it didn't come cheap but
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first off who and what exactly is
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Explorer Journeys calling itself a
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luxury line it's owned by the A Ponte
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family who also own MSse container ships
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and MSC cruisers now at the time of
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recording there are two ships in service
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with six in total planned the ships
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carry 922 guests at double occupancy in
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461 balcony cabins although because many
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cabins have sofa beds maximum capacity
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is higher now the ships have the same
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layout and overall decor now unlike MSSE
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they chose to have Explorer Journeys
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mono language on MSSE cruises they do
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everything in six languages on Explorer
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Journeys they only use English overall
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it's very European focused with the
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onboard currency being the Euro dining
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has European focus and so on but who are
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they competing with who do they see as
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their competition now I'll tell you my
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thoughts based on what I actually
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experienced through this but I thought
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it important to establish who they see
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as their competition upfront reading
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interviews with the senior team
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suggested they see it as an ultra luxury
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line and this was actually confirmed
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when they launched their loyalty program
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and actually launched it while I was on
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board my cruise their program offers
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status match to nine existing cruise
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lines they see as being equivalent all
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are in the ultra luxury space seabour
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region 7C's Silver Sea Crystal Ponant
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Seadream Scenic Hepaglid and Ritz
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Carlton yachts also I can see as I look
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at pricing for next year and beyond they
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sit in that comparable fair range more
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on fairs later now let me talk about
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what I found Explorer Journeys do well
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what I thought they were rather average
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at and things that didn't really work
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and why including that potential deal
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breaker for me so what did I like the
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ships are stunning they look sleek and
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stylish from the outside and like a
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swanky five-star boutique hotel inside
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they say they're inspired by and worked
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with private yacht and upmarket hotel
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designers and I did very much see those
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influences the ships are spacious they
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have lots of choice of restaurants pools
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fitness bars and lounges particularly
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for a small luxury ship they have all
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balcony cabins in three broad categories
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that they call ocean terraces pen houses
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and residences all grades are actually
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very plush and very luxurious now
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because I want to dive more into the
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explorer journey experience than the
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ships and cabins here I've actually made
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an indepth ship video tour and review
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link at the end of this the second thing
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I thought they did exceptionally well
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was dining they offer a lot of choice
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there are six restaurants and several
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other places to get food or snacks and
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all but one of those restaurants is
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included in the fair they have no main
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dining room and instead have two
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openseated restaurants which don't
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require any reservations one is Phil
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Rouge offering French inspired
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international cuisine it's open for
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breakfast and dinner decentsized menus
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and I thought really good food the other
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is the Mediterranean Yacht Club offering
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Mediterranean inspired dishes which is
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open for dinner and lunch on sea days i
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like the range of the menu and the
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quality of the food at both by the way
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the menus don't change but they do have
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daily specials there are three specialty
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dining restaurants where you can go once
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per cruise though you can ask for more
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visits based on availability the first
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of those is Marble and Co a European
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steakhouse with good but fairly standard
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steakhouse menu as other lines next is
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Sakura an Asian fusion restaurant which
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is also open for lunch on port days this
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was my favorite restaurant with amazing
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Asian dishes and sushi the third is
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Anthology it's a fancy Italian
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restaurant with a seven course tasting
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menu it costs €140 to dine there plus an
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additional €60 if you want wine pairing
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the food is good but personally I
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wouldn't go there again as I felt it was
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actually overpriced next for casual
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dining there is their take on a buffet
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venue the Emporium Marketplace it's more
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of a food hall concept with various
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stations like pasta pizza sushi carvy
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and so on what I really liked is the
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food at many of the stations is prepared
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to order and all food is served by the
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crew it's open for breakfast lunch and
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dinner so unlike the ultra luxury
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competition it means there is a casual
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dining venue in the evening which I
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really really liked the other places
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that you can get food or snacks were the
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following first Crema Cafe the coffee
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shop which is open from early morning
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until about 10 p.m at night with snacks
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relevant for the day next there's a
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gelatia and crepery out on the pool deck
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which was open just before midday until
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late afternoon thirdly at 4:00 every
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afternoon there's an excellent afternoon
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tea in the Explorer Lounge up on deck 11
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and fourthly room service which as well
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as a room service menu you can also
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order items from all of the restaurants
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when they're open i would say the food
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was amongst the best I've had at sea and
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very very competitive with those other
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ultra luxury lines that they're status
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matching the next thing that I also
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liked were the inclusions of course
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fairs are high but so are the inclusions
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included is as I mentioned all the
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dining except for Anthology alcoholic
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drinks wines soft drinks especially
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coffees were included as well while not
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as large a range as I've seen on my
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recent say Crystal or region trips it
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was an extensive list and wine drinkers
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especially I spoke to said the choices
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and options were very solid wi-fi is
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included it's very good as you can have
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three devices connected at any time it
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was fast and actually some of the best
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I've had at sea on any line gratuitities
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are included as is thermal spa access
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which has hot beds sauna steam room salt
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room and a hydrotherapy pool it's small
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and it could be a little bit difficult
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to get into though at some times of the
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day fitness classes were included and I
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liked that there were shuttle buses in
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all the ports that needed them that were
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laid on in terms of extras excursions
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were an additional cost and I'll come
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back to them later as a couple of key
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points on those then they had the added
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charge chef's kitchen cooking classes
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and also several specialtity drinks
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tastings called Journeys of Exquisite
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Experience with charges like Symphony of
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Champagne at €8 per person and Art of
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Nixology for €85 per person the fourth
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thing I really liked particularly
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because I travel solo is their approach
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to solo travelers they don't have solar
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cabins but solar fairs start from only
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15% search charge and upwards for and
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from what I could see looking ahead it
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never gets to more than about 50% at
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peak times also I like that the solo
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program on board had a lot of variety it
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was always hosted but instead of just
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having a meet up at the same time every
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day every day was a little bit different
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so sometimes solos met for breakfast
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others for lunch especially dining
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coffee afternoon tea and so on the other
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thing that I really liked as I mentioned
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earlier is status matching loyalty if
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you are an ultra luxury cruiser and you
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have high status you can move across or
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experiment with explorer journeys and
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get many perks even on your first trip
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what did I think was rather average
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especially versus ultra luxury lines
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there were three things that struck me
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as being average versus the others
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personally I did not find the service to
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be at the level of the more established
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lines they aspired to compete with
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although the guest to crew ratio is
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comparable at 1.25 passengers to one
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crew member most of the ultra luxury
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lines are either one for one or around
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about that level also I found service
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okay even when the ship was not selling
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full mine was only 75% full even then I
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could see and heard from others I spoke
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to that at times the service was not
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slick and that personal i tend to dine
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early and the service was fine but
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others ding later found it a bit erratic
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and slow this though I suspect will
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improve as a line establishes itself
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sizable number of the crew come from
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hotels not other cruise lines and I
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think there's still a learning process
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service is not bad it's just not as
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seamless proactive and certainly not as
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personal and personalized as many luxury
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lines so for example I noticed that
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unlike those lines where it's clear that
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crew are required to learn names there
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was very mixed usage of passenger names
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by crew and remembering my and other
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people's preferences but again I'm
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assuming this is going to evolve i did
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find it interesting when it comes to the
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cabins though that while on those ultra
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luxury lines they aspire to there's
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usually several cabin stews looking
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after you on Explorer 2 I just had one
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cabin stewart and I didn't see or
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interact with him much at all i was on
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an 11 night cruise and for days I would
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literally not see him at all now the
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cabin was well sorted it was cleaned but
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that kind of added touch ability to
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fine-tune service request changes
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additions and that kind of just was not
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possible which it is on other lines the
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second thing that I thought was at par
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at best was enrichment and port talks
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with other ultra luxury and luxury lines
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now I really like they have a dedicated
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port speaker not someone from the shore
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excursion team doing a port talk selling
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basically excursions now I was really
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fortunate because I had Karen Warl who's
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better known online as Cruise Ship Karen
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at cruise shipkaren.com now she spends
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many months on the ship giving really
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high quality and detailed port talks but
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friends cruising on their other ship
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reported that they had a way less good
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experience with those talks they also
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had a guest speaker on board talking
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about his experiences working on tours
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of rock bands the hotel director gave a
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couple of talks like on photography and
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classic cars we also had a
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representative for the Orca organization
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because we were setting an area with
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whales doing whale watching an arts and
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crafts program and those of course
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chef's kitchen cooking classes I
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mentioned earlier now the enrichment I
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felt was fine but it's a pretty standard
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program in the category and it's
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definitely below some of the ultra
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luxury lines like Crystal for example as
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they get established hopefully they will
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have tested out and identified more
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speakers across the program certainly of
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the level of a Karen Warl I think they
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definitely need to do so what did I
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think they were weaker or less good at
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including that potential deal breakaker
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for me there are a few things they did
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less well the first of those which
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hopefully they will get sorted is the
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pre cruise experience and the website
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which is a bit clunky and doesn't really
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work that well for example I was unable
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to book my shore excursions through the
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website because I'd used a travel agent
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i struggled and had issues to book
11:35
dining online and had to speak to them
11:37
to basically sort that out the
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information sent out was a little bit
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contradictory at times before the cruise
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the onboard app though worked well and I
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was able to use that i could look at the
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day program i could make reservations
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for dining tours and I could also check
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my account so the app was kind of okay i
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do have in the less good category though
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entertainment and the daily program of
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activities when I go on smaller ultra
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luxury and luxury ships I don't go for
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the entertainment as they have less
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resource and scale but even so I felt
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explorer journeys was on the weaker side
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versus the others first of all the shows
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in the Journeys Lounge they have a group
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of singers and a live band which is
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great and they put on very standard
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cruise themed singing performances
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but knowing from what I had read that
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the line hopes to attract way more Gen X
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so people aged 45 to 59 their shows felt
12:28
really off for that for example the
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shows included Motor City with Mottown
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You Don't Mean a Thing with Swing and
12:33
Rap Pack and Song Book which was Billy
12:36
Joel songs now even for me as a baby
12:38
boomer I found those kind of routines
12:40
song choices kind of a little bit off
12:43
not quite hitting my sweet spot the
12:45
guest artists were very standard cruise
12:47
fair and they work on lines like
12:49
Celebrity and Horror in America 2 we had
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a violinist a magician and a West End
12:54
singer they were fine they weren't
12:57
anything special there was live music
12:59
around the ship with pianist and
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guitarist in the lobby and in the
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explorer lounge so some live music not
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as much as on others the rest of the
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program was light with a few dance
13:08
classes daily one daily trivia some
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sports events and a celebrate DJ at the
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Sky Bar on deck 14 they would play some
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recorded boring music in the stone
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lounge each evening before dinner
13:18
coupled people would dance in the
13:20
explorer lounge as well when they had
13:22
the pianist or guitarist playing up
13:24
there but it wasn't a key focus at this
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stage the itineries are not as diverse
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as their competition they have a smaller
13:31
fleet they're very focused on the
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Caribbean and the Mediterranean which of
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course are strengths of MSC as a group
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so if you're really well traveled you're
13:39
mostly going to be choosing this line to
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experience the line because you're not
13:42
likely to find very different and new
13:45
itineraries although they are definitely
13:47
trying to go to more out of the way
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ports and as I look further ahead as new
13:51
ships launch they're going to start
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including South America and parts of the
13:54
Middle East again two areas which MSE
13:57
also operate in and know quite well
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excursions I felt were disappointing
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overall they appeared to be partnering
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with Inter Cruisers based on the various
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buses and things I saw and they arranged
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tours for many other cruise lines now I
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didn't find the excursions that
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innovative or exciting and I think they
14:14
relied a lot more on kind of panoramic
14:16
touring i felt the other luxury and
14:18
ultra luxury lines offer way more
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immersive and diverse tours which I
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think premium guests many of which are
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very well traveled are actually seeking
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i spoke to loads of people who are not
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very excited by the tours that they did
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i want to talk about the potential
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biggest downside for me one though that
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will be a huge upside for other
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travelers and this is the focus on kids
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and family now the Aponte family are
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extremely pro- family and believe and
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talk about the importance of families
14:45
spending time together and of course on
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vacation they see Explorer Journeys as
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part of that in the materials they talk
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about we will happily welcome younger
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guests on board Explorer Journeys they
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offer infants under the age of two years
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to sell free children and teens up to
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the age of 18 will pay at most half the
15:03
rate of adults certainly talking to the
15:06
people that run the Nautilus Club the
15:07
kids club on my ship they're definitely
15:10
seeing a rapidly increasing number of
15:12
kids coming on board they were getting
15:14
up to 10% or more in some of the
15:16
Caribbean sailings in the peak periods
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and even on our cruise which wasn't in
15:20
school holiday time we had 24 kids but
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the selling after which was on East
15:25
Holidays the number more than doubled
15:28
that they're even adding more kids club
15:30
space on the new ships coming on
15:32
Explorer 3 and four they definitely
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intend to be a luxury cruise line that
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encourages families to cruise with them
15:39
now other than Crystal which has some
15:41
space allocated to kids clubs for peak
15:43
holiday settings only Explorer Journeys
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offers a real and full luxury offer and
15:49
program for families for me personally I
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prefer kids and teen free cruising and
15:54
if that's you too I would avoid booking
15:55
in school vacation and seasonal holidays
15:58
and perhaps look for longer cruise
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lengths like say repositionings because
16:01
you have less families on that by the
16:03
way there's only one adult venue on the
16:06
ship that's the Helios Pool and Bar on
16:08
deck 12 however if you're looking for a
16:10
luxury multigenerational or family
16:13
cruise this seems like a great option
16:16
now the other downside is of course cost
16:18
the trip is costly my 11 night Canary
16:20
Islands cruise as a solo traveler in an
16:22
ocean terrace balcony cabin should have
16:24
cost me £8,250 that's £11,000 which is
16:28
$1,000 a night i booked during a launch
16:30
of the itinerary sale and got 30% off so
16:33
it actually cost me $770 a night as I
16:36
look ahead I can see fairs at least at
16:38
that level and rising so I'm looking at
16:40
booking another Explorer Journeys trip a
16:41
transatlantic repositioning from Miami
16:43
to Barcelona which I won't be traveling
16:46
solo on now this starts for the cheapest
16:49
cabin at Ocean Terrace 01 from $1,000
16:51
per cabin per night for two people
16:53
that's £750 so it's pricey it's in the
16:56
probably in the slightly lower range at
16:58
the moment of other ultra luxury lines
17:00
entry- level pricing is higher than
17:02
luxury lines like Oceanania and Viking
17:04
but it's very much an ultra luxury kind
17:06
of pricing it's a pretty costly endeavor
17:09
and despite those misses if you are
17:11
looking to cruise luxury I feel they
17:13
offer a real and appealing alternative
17:15
to Seabororn Silver Sea Regent and
17:17
Crystal if nothing because they feel
17:18
fresher more youthful and you will also
17:21
likely be mixing with even more diverse
17:23
nationalities on board because the
17:25
nature of the group now as I mentioned
17:28
at the start I review and dive into
17:30
Explore Journeys ships in a dedicated
17:32
video so why don't you join me over
17:34
there and understand much more about the
17:36
ships the hits and the misses