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How To Add Live Chat On Shopify (2024) Shopify Inbox
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How to add live chat on Shopify, Shopify inbox
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Hello everyone, welcome back to another video. I hope you all are doing great and are having an
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amazing and absolutely incredible day. I bring you back with yet another video and in this video
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we're going to be talking about adding live chat onto our Shopify account in the easiest
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most simplest way possible. So please do make sure to fully watch this video till the end
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to get the general idea of how all of these things work. So yeah, without further ado
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let's get straight into this. Now to start things off, what we are going to want to be doing is
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we're going to come to Shopify and over here we're going to go into our apps. And once you go into
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your apps, you're going to go on all recommended apps and we're going to go to Shopify app store
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from here. Now, once you go into your Shopify app store over here, what we want to do is we're
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going to go into search apps and once you go into search apps from here, what we're going to want to
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do is we're going to go up and search Shopify inbox. And once you do that, you're going to click
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on enter or you can just go with this. Okay. It appears in front of you. Just go over here, click
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on install. And once you click on install, that will do is it will obviously start installing
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your Shopify inbox into your Shopify space. Now, once your Shopify inbox is installed
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what you can start doing is you can actually do a lot of things with Shopify inbox. Like you
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obviously can add live chat, but that's not the only thing Shopify inbox can be used for
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You can use it for various different things and it's a pretty fun thing to use. So here you can
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see, first of all, you're going to make sure that the online store chat is on. So for that, you're
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going to go into manage settings and it takes you to the chat settings of the inbox. So in chat
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settings, make sure that the online store chat is on. And once the online store chat is on, then
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there's the customization of everything. So it could be a chat bubble. It could be an email bubble
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et cetera. So go with whatever you think looks best. Then the text could be, it could be assistance
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It could be chat. It could be contact help, et cetera. We want to go with live chat. Okay. So
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just click on live chat over here. And there you can see, it gives you the live chat text. You can
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add it anywhere. I'm going to add it to the lowest and we're going to add it to the bottom right
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section. And once you've added it to the bottom right section over here, from there, what you're
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going to want to do is there your greeting message, hi message us with any questions. We're happy to
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help. And you can obviously add instant answers as well. So there's instant answers to tracking
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your order. There could be suggestions for your stores and all. So you could say pretty easy
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pretty simple stuff to go ahead with. Now, once you go with these things, what we're going to want
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to do from here is we're simply going to go ahead and click on save. And here you can see chat
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settings have been updated, right? So now once the chat settings are updated, basically your live
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chat has been initiated. Your live chat has been started and you know, what you were here for has
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been done. So that's the first step that you're good to go with. Now, moving on, once you've done
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your live chat, there's a whole lot of other features that you can mess around with as well
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So first of all, to actually initiate and to show you the live chat actually works, I'm going to go
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to my online store to show you how it actually is. And the live chat obviously could be with
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some live operators that you have in the backend, or it could be with, you know, maybe you. So I'm
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going to go, as you can see, you have live chat over here. Someone's going to click live chat
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it's going to open this widget. So let's say I want to ask, hi, I am having issues with ordering
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your hoodie. Like let's say someone writes that and they obviously click on next. So before we
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get started, please provide your information so that we can reply to you if you leave the chat
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Okay. So the person is going to add their information and now you're going to click
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on start chat. Now, once someone clicks on start chat, someone on the backend
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like let's say me, will get a prompt that a live chat is going on. And as you can see
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it's going to tell you that a new conversation is up. And obviously there we can see, it gives
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us in messages that someone has messaged you in the live chat. So it's going to take us to the
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Shopify inbox store. And you know, when someone is initiated live chat, we're going to go to the
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inbox and over here, we're just going to wait for things to load up. And here you can see
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you can start having a conversation. So this person said, I am having issues with ordering
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your hoodie. So you can open this up. It can be obviously, hi sir. I am terribly sorry that you
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are having this issue and inconvenience. Okay. And you can obviously click on send and all. So click
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on send over here. Now, if we go to our store, look at that. So a staff member has joined
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typical response time varies. And look at that. So a staff member, which was I replied, hi
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sir. I'm terribly sorry that you are having this issue and inconvenience. So you can obviously
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go ahead and keep on having your live chat. And you can also see if the user is online and where
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they are right now. So this user is on checkout and they're having issues over there. And you can
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actually see what the conversation is on. So it's pretty incredible, pretty great stuff. And
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this chat is obviously open. You can also go in closed chats, but open chats are chats that are
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actually going live. Okay. These are chats that are going in real time. So these are chats that
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you have to keep at higher priority. So obviously go with the basic settings and just add in the
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efficient amount of detail that you want to. And once you do that, yeah, you should be set to go
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with the basic working of all of this. So, yeah, that's the general idea of how we are going to be
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adding a live chat bot to our Shopify using the Shopify inbox setting or feature. Now, although
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this feature is pretty useful, you can use this for other cases as well, because the Shopify inbox
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can only be used for online chat. It can be used for other things as well. But for that, you're
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obviously going to need to get your inbox mobile app. And you can also use quick replies. Quick
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replies are basically, you know, reader and messages, which are automated to reply, depending
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on what the person or personnel have asked. Okay. So just make sure to get quick replies in as well
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if you want to. But yeah, that's the general idea of how all of this works. So I hope this tutorial
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was extremely helpful to you. And if you need any more videos like this, please do tell me. I am
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always available and I will give you the easiest step to step guides for any type of videos that
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you demand. And if you have any queries regarding this video, you can let me know down in the
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comments. And yeah, I guess I'll see you next time. Before signing off, please like and subscribe to
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the channel and leave down a nice comment if you watched the video. And please don't forget to
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share this video with any of your friends in need or your family. And I hope you all have a great
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day. So until next time, I'll see you later. And goodbye
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