The Data Suite Spot

Over its seven decades of operation, Hyatt has accumulated one of the richest records of guest behavior in the hospitality business. In a little more than a single decade, Silicon Valley’s Snowflake built a software platform that turns vast troves of fragmented data into decisions companies can act on. Their CEOs discuss the strategies and tools that leaders of consumer businesses can use to build deeper customer loyalty, achieve more efficient operations, and smartly deliver a personal touch. Mark Hoplamazian, Chairman, President, and CEO, Hyatt Sridhar Ramaswamy, Chief Executive Officer, Snowflake Jeremy Kahn, AI Editor, Fortune