Behind the List: What It Actually Takes to Lead

The Fortune AIQ 75 recognizes the organizations turning AI investment into real business results. But what separates these companies, which are pulling ahead from the ones still stuck in pilot mode? As President of Global Customer Operations at ServiceNow, Paul Fipps is in boardrooms with CEOs, CIOs, and CFOs at the world’s largest enterprises as they move AI from ambition to execution. He’ll share why some organizations are moving faster than others and why the ones winning right now are treating AI as a growth driver, not a cost center. Paul Fipps, President, Global Customer Operations, ServiceNow Andrew Nusca, Editorial Director, Fortune Live Media Fortune